Senior Client Advisor, Highland Park Village

Khaite•Dallas, TX

5d•Onsite

About The Position

We are looking for a Senior Client Advisor to join our Highland Park Village store team. As a Senior Client Advisor, you will be an ambassador of the brand, ensuring that every client is treated according to the KHAITE standards. You will strive to discover your clients and their every need, and to guide them across all categories of the brand. You will be a role model to the team and will support your Management team in operation duties as requested. You will proactively reach out to your clients on a consistent basis in order to achieve individual and team goals.

Requirements

Interpersonal Skills: Action oriented; drive for results
Strong client service orientation and customer focus
Social perceptiveness
Problem-solver
Strong verbal and written communication skills
Preference for experience in a retail setting, with a focus on sales, preferably in a luxury setting.
Computer literate; learn and utilize various software packages.
Passion for luxury product with an appreciation for design
Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays

Nice To Haves

Foreign Languages a plus

Responsibilities

Be an Exceptional Client Advisor, and a Role Model for the Team
Achieve individual and team objectives, be accountable for sales results and support the team in their sales
Welcome every client and enhance their experience, advise Clients across the brand and all product categories
Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new clients and build long term Client relationships
Develop the highest standards of brand and product knowledge
Perform as a team-player, participate in all activities contributing to the overall objectives of the store
Respect KHAITE brand standards in terms of grooming and behavior
Proactively Support Store Management in Establishing a Client Centric Mindset within the Team
Assist Management in daily operations: floor management, stock operations, and opening / closing duties
Support the Team / Store Director in developing the team through mentoring and /or buddy system as well as the integration of new joining employees.
Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed
Depending on specific store needs, additional responsibilities could include: Stock and store operations, visual merchandising, after-sales