Senior Client Advisor

ExtensisHR•New York, NY

3d•Hybrid

About The Position

ITAC is a nonprofit organization dedicated to helping small and mid-sized manufacturers grow, compete, and modernize. Through hands-on advisory services, ITAC supports companies in improving operations, adopting new technologies, accessing funding, and building more resilient businesses. As the New York City affiliate of the nationwide Manufacturing Extension Partnership, ITAC works closely with manufacturers across diverse industries to deliver practical, results-driven solutions tailored to the realities of operating in New York City. ITAC is seeking a Senior Client Advisor with real-world manufacturing experience to serve as a trusted partner to small and mid-sized New York City manufacturers. This is a field-facing, high-touch role: you will regularly visit client sites, diagnose operational and strategic challenges, and connect manufacturers to ITAC-supported services and a vetted network of third-party specialists. You will act as a Swiss Army knife for manufacturers, combining credibility, problem-solving, and strategic insight. Rather than delivering solutions yourself, you bring the right experts to the table, help clients prioritize initiatives, and ensure meaningful business outcomes. The ideal candidate speaks the language of manufacturing, understands shop-floor realities, and can translate complex operational issues into clear, actionable plans.

Requirements

Bachelor’s degree in business, manufacturing, or related field
5+ years of hands-on manufacturing or consulting experience
Solid understanding of manufacturing processes, challenges, and terminology
Proven ability to generate leads, build relationships, and close sales
Strong client-facing skills with ability to build trust across leadership and shop-floor teams
Excellent communication and problem-framing skills

Nice To Haves

Experience with small/mid-sized manufacturers
Familiarity with lean manufacturing, ISO standards, quality systems, or continuous improvement programs
Experience managing external vendors or consultants
Knowledge of NYC manufacturing landscape

Responsibilities

Proactively reach out to manufacturers via numerous calls, site visits, and networking
Secure meetings, build relationships, and develop a strong pipeline
Build credibility and trust through deep understanding of manufacturing operations, processes, and business pressures
Meet sales and activity targets, develop proposals, and close engagements
Visit client sites and assess operations, strategy, and growth challenges
Evaluate opportunities across production efficiency, quality systems, workforce development, market expansion, and technology adoption
Provide insights that resonate with manufacturers and demonstrate practical understanding
Match client needs with ITAC-supported programs and vetted third-party specialists
Scope projects, coordinate providers, and oversee delivery
Ensure projects deliver practical, measurable results
Track pipeline, client activity, and project outcomes
Maintain strong relationships with active network of service providers across strategic planning, lean/industrial engineering, ISO certification, supply chain, marketing, and more