Senior Clerical Associate
City of New York•New York City, NY
•Hybrid
About The Position
Under supervision, with some latitude for independent judgment, perform moderately difficult clerical duties, including but not limited to, office support via administrative and communication tasks, in compliance with established unit systems, procedures, policies and protocols.
Requirements
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
- Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Responsibilities
- Communicating effectively both verbally as well as in writing.
- Responding to in-person, telephone, and email inquiries with superior customer service; maintaining high standards of timeliness and professionalism in customer service operations.
- Directing all inquiries to the appropriate personnel, units and divisions where necessary.
- Responding appropriately to requests from internal stakeholders (such as the FOIL unit)
- Data entry tasks including BIS Complaint creation, violation creation, and violation dismissal
- DOB NOW: Inspections: DOB violation and RCA uploads
- Tracking of inspection appointments in the borough Appointment Database
- Preparing research packages for special projects; locating and compiling information from various sources.
- Maintaining and organizing the unit’s digital recordkeeping system for Vacate Orders, Unsafe Building violations, and Access Warrants.
- Managing offsite archives in cooperation with the Record Management unit.
- Maintaining the unit’s office supply inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Provide administrative and project support to Administrative Coordinator and Chief Inspector as requested.
- Contributing to the team effort by accomplishing related results as needed within a timely manner.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
