Helmsman Senior Claims Specialist
About The Position
Helmsman Management Services Canada Inc. is a wholly owned subsidiary of Helmsman Management Services LLC, a US-based third-party administrator (TPA) backed by the strength of Liberty Mutual Insurance, a Fortune 100 company. We have the flexibility of a TPA as we manage auto and general liability claims to the best possible outcome. With over $5.5 billion in losses under management, Helmsman is the TPA partner of choice. We provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover a workplace where we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer: A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance. Competitive health & dental benefits plan Market-leading pension plan Competitive time off policy External education & tuition reimbursement programs Employee & Family Assistance Programs
Requirements
- Bachelors' and/or advanced degree/diploma (experience may be substituted for education).
- 3-5+ years of related claims experience, including auto and/or general liability claims.
- Highly advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge.
- Demonstrated superior verbal and written communications skills.
- Intermediate level of analytical, decision making and negotiation skills.
Nice To Haves
- Experience with cargo and/or commercial transportation claims, such as long-haul trucking, is considered a strong asset.
- Proficiency in Punjabi is considered an asset.
- A valid Ontario Adjuster's License is considered a strong asset.
- Candidates with a completed CIP (Chartered Insurance Professional) designation or those who are actively pursuing the CIP will be given preference.
- Litigation experience is considered a strong asset.
- Functional knowledge of law and insurance is considered an asset.
Responsibilities
- Analyze, investigate, evaluate, negotiate, and settle the loss to determine coverage and claim disposition.
- Establish appropriate reserves for both indemnity and expense, and review on a regular basis to ensure adequacy. Make recommendations for reserves at appropriate level for claims outside of authority level.
- Identify and communicate specific claim trends and account or policy issues to management, underwriting and risk services. Prepare comprehensive reports as required.
- Pro-actively manage the case-resolution process. Actively participate in market meetings, mediations, and arbitrations as well as negotiation discussions within limit of settlement authority.
- Manages the litigation process through the retention of counsel. Adheres to the litigation guidelines to include budget, bill review and payment.
- Support claims marketing services by meeting with brokers, risk managers and reinsurers.
- Prepare for and facilitate claim reviews with clients.
- Provide oversight to claims being managed by Independent Adjusters to ensure Helmsman quality standards are maintained.
Benefits
- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance.
- Competitive health & dental benefits plan
- Market-leading pension plan
- Competitive time off policy
- External education & tuition reimbursement programs
- Employee & Family Assistance Programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
