Senior Claims Specialist

Sekisui House U.S.•Denver, CO

9h•$65,000 - $95,000•Hybrid

About The Position

This position provides advanced support within the claims function of a homebuilding organization, focusing on complex insurance, construction, and warranty claims. The role operates with a high degree of independence, contributing to the protection of company assets and ensuring adherence to policies and regulatory requirements. It collaborates with multiple business areas to evaluate, resolve, and mitigate claims while supporting the effectiveness of the claims function.

Requirements

Bachelor’s degree.
Minimum of 5 years of relevant experience, or equivalent (e.g., 9–11 years combining education and experience).
Broad knowledge of claims management principles, processes, and best practices.
Strong analytical and problem-solving skills to address complex, multi-faceted claims.
Effective written and verbal communication skills for reporting and collaboration with stakeholders.
Ability to work independently and exercise sound judgment in claims resolution.
Proficiency with claims management software, data analysis, and Microsoft Office applications.
Strong organizational and time-management skills to handle multiple claims efficiently.
Ability to collaborate and influence internal teams and stakeholders across functions.
High attention to detail and accuracy in documentation, reporting, and compliance.
Ability to adapt to evolving priorities, business needs, and complex claims scenarios.

Nice To Haves

Experience in homebuilding, construction, or insurance/claims management industries.
Experience handling complex or high-value claims.
Additional experience in compliance, risk management, or process improvement.
Ability to mentor, coach, and train junior staff within the claims function.

Responsibilities

Independently review, evaluate, and process complex claims, ensuring compliance with company policies and procedures.
Investigate claims involving multiple issues or business areas, analyzing facts to determine appropriate resolutions.
Collaborate with internal teams, including Construction, Operations, Legal, and Risk Management, to address and resolve claims.
Prepare detailed claims documentation, reports, and recommendations for management.
Provide guidance, coaching, and training for less experienced claims staff.
Monitor trends and recurring issues, providing insights and recommendations to management.
Ensure claims activities adhere to regulatory requirements and company standards.
Support process improvement initiatives to enhance efficiency and effectiveness of the claims function.