Senior Claims Specialist

Liberty Mutual Insurance•Boston, MA

1d•Remote

About The Position

This role is for a Senior Claims Specialist on the Construction Liability team, which handles moderate to high-exposure claims for large owner/developers, general contractors, and subcontractors. The work involves challenging, fast-moving, and meaningful claims related to NY Labor Law, OCIP/CCIP programs, road construction losses, underground utility strikes, and major liability exposures on active job sites. The Senior Claims Specialist will work within a Claims Team, potentially remotely or in-office, partnering with a leadership team that values accountability, collaboration, and growth. The position involves making decisions on liability/compensability, evaluating losses, negotiating settlements, and managing commercial property/casualty claims involving bodily injury or property loss. The role may also involve assisting the Claims Team Manager with claim assignments, providing technical direction, and monitoring caseloads. This is a remote position, with a requirement to visit an office twice a month if residing within 50 miles of Boston, MA; Suwanee, GA; Plano, TX, or Hoffman Estates, IL. This office visit policy is subject to change.

Requirements

Interpersonal skills to communicate and negotiate with customers and conduct investigations required.
4-6 years experience in managing litigated claims for both insured and self-insured clients, including directing defense counsel, evaluating exposure, and negotiating settlements.
Demonstrated leadership ability and time management skills to delegate work appropriately and organize resources effectively.
Licensing required in some states.

Nice To Haves

Moderate technical expertise handling commercial auto and general liability bodily injury and property damage claims preferred.
Demonstrated ability to handle multi-part litigation, contract interpretation, and risk transfer (additional insured and indemnity) preferred.

Responsibilities

Plans and conducts investigations of multi-party construction liability claims across jurisdictions.
Independently manage moderate to high exposure claims involving Commercial General Liability policies including OCP, OCIP, CCIP and Self-Insured Retention programs.
Conduct timely liability investigations, evaluate risk transfer opportunities, and develop defense strategies in coordination with counsel to drive efficient, outcome-focused resolutions.
Drive proactive claim outcomes through early investigations and strategic decision making.
Own the full claim lifecycle from coverage analysis and reserving to negotiation and resolution – by making timely, well-supported decisions.
Actively manage litigation, set clear expectations with clients and counsel, and pursue early resolution strategies to reduce cycle time, legal spend, and overall claim severity.
Acts as senior technical professional on team, mentor and elevate team performance through coaching.
Serve as a resource for less experienced adjusters by providing real-time guidance on coverage, liability, and investigation strategy.
Reinforce best practices in documentation, reserving and communication, contributing to improved QA outcomes and consistent execution across the team.
Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews.
Performs other duties as assigned.