Senior Claims Specialist - Transportation

True North Companies • Denver, CO

8d • Hybrid

About The Position

TrueNorth is seeking a Senior Claims Specialist to join our Risk & Workforce Solutions team, based in any of our office locations: Cedar Rapids, IA; West Des Moines, IA; Rosemont, IL; or Denver, CO. We use our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart! About TrueNorth Companies: Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team! TrueNorth offers a lineup of excellent benefits to all full-time employees, including: Annual Bonus Medical, Dental, Vision, Life, and Disability Insurance 401(k) with Company Contributions Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays Paid Volunteer Time Off and Donation Match Program Tuition reimbursement and paid certifications, licenses, designations Employee Assistance Program (EAP) and wellness program with financial incentives Hybrid Work Schedule $3,000 Referral Bonus The Senior Claims Specialist will support our Transportation clients, helping manage and resolve their claims while advocating for fair, timely outcomes with insurance carriers.

Requirements

• High School diploma or GED required, two or four-year degree preferred.
• 8 years of work experience in a claims role is required.
• Strong analytical skills with the ability to interpret and communicate data or statistical findings
• Ability to provide constructive support and positive feedback to encourage team growth
• Forward-thinking mindset to anticipate opportunities and potential challenges
• Ability to work independently with minimal direction
• Strong coaching and development skills to advise, guide, and train others
• Commercial Property & Casualty license not required at time of hire, but must be obtained within first 90 days of employment.

Nice To Haves

• A two-year or four-year degree preferred.
• Prior experience with multi-lines commercial claims is preferred, in addition to agency experience, and familiarity of litigation procedures, mediations and other ADR (Alternative Dispute Resolution) strategies
• Transportation experience preferred.
• AIC, or SCLA designations preferred.

Responsibilities

• Proactively communicate with clients and insurance carriers, providing regular updates on claim status and advocacy efforts.
• Assist clients across various industries in preparing accurate claims documentation and educating them on the claims process.
• Manage complex, severe, and catastrophic claims, collaborating with the loss prevention team to identify trends and recommend best practices.
• Review claim status, action plans, and reserves, leveraging claims expertise to achieve favorable outcomes for all parties involved.
• Provide recommendations to clients and insurance carriers on strategies to achieve superior claims outcomes.
• Develop and implement claims resolution processes and procedures to enhance efficiency and effectiveness.
• Facilitate claim reviews, engage in problem-solving techniques, and ensure transparency in expectations with clients.
• Perform research on policies, legal statutes, case law, and coverage details to determine appropriate coverage for claims.
• Complete onboarding of new clients and adjustments to existing insurance programs, ensuring awareness of claims requirements.
• Mentor team members and participate in ongoing training, while maintaining high standards of client service, including up to 30% travel.
• Perform other duties as assigned

Benefits

• Annual Bonus
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with Company Contributions
• Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays
• Paid Volunteer Time Off and Donation Match Program
• Tuition reimbursement and paid certifications, licenses, designations
• Employee Assistance Program (EAP) and wellness program with financial incentives
• Hybrid Work Schedule
• $3,000 Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED