Senior Claims Specialist - Cyber Liability

Gallagher•Houston, TX

10d•Remote

About The Position

The Senior Claims Specialist within GB Specialty is responsible for managing moderately complex Cyber claims. This role manages the full claim life cycle, including coverage analysis, investigation, evaluation, and resolution, while ensuring claims are handled in accordance with client expectations, policy obligations, and regulatory requirements.

Requirements

High school diploma and 5 years related claims experience required.
Prior experience working within the applicable specialty claims area or demonstrated ability to handle unique/challenging claims issues.
Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.
Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges.
Analytical skill necessary to make decisions and resolve issues inherent in handling of claims.
Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation.

Nice To Haves

Bachelor's Degree preferred.
Two or more years of Cyber claims adjusting experience
Law Degree (JD) highly preferred.

Responsibilities

Analyzes coverage and settles moderately complex Cyber Liability claims.
Generally, incumbent does not work on workers’ compensation claims.
Able to manage the full-life cycle of all assigned claims files.
Analyzes coverage and determines defense obligations.
Under minimal supervision, conducts thorough analysis and investigations necessary to determine claims exposure and recommend appropriate settlement strategies and action plans.
Creates reservation of rights and coverage denial letters.
Negotiates settlements with clients, client attorneys, and Public Adjusters.
Interacts extensively with various parties involved in the claims process, and may recommend retaining the advice of outside experts as necessary.
Prepares reserve and settlement authority requests for client and carrier approval.
May act as a client advocate with carriers to ensure proper claims handling, including any necessary scoping, estimating, and addressing of coverage.
Has a solid understanding of claims processing and the insurance brokerage business.
Has a basic understanding of the terminology and case law associated with professional liability claims.
Handles claims consistent with clients’ and corporate policies, procedures and best practices and in accordance with statutory, regulatory, and ethical requirements.
Incumbents at this level should be able to work at full caseload capacity.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program