Senior Claims Specialist Bodily Injury - Hybrid

Great American Insurance Group•Richfield, OH

22h•$90,000 - $100,000•Hybrid

About The Position

National Interstate is a leading commercial transportation insurer offering risk financing solutions nationwide. They provide traditional insurance and alternative risk transfer programs, including group captive programs for niche markets. The company values integrity, transparency, fairness, accountability, empowerment, and collaboration. They are committed to creating an inclusive workplace where employees feel empowered and can perform at their best. This role is not eligible for employment visa sponsorship. National Interstate has specialized in serving the insurance needs of the transportation industry since 1989, focusing on product design, loss control, and claim services. The Bodily Injury Senior Claims Specialist will join the team in Richfield, OH, working a hybrid schedule. The company culture emphasizes connection, shared learning, and strong relationships, requiring employees to be on-site four days a week (core days Tuesday-Thursday) with one remote day determined by business needs.

Requirements

Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
Generally, a minimum of 13 years of experience in property and casualty claims handling.
Works at the highest authority limits on assignments of the highest technical complexity and coordination.
Excellent analytical, negotiation, and problem-solving skills.
Demonstrates expert knowledge of insurance policies, coverage, and claims handling procedures.
Maintains and leverages knowledge of industry laws and regulations.
Advanced ability to organize and prioritize caseloads, ensuring timely resolution of claims.
Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations.
Proven ability to handle confidential information with discretion.
Recognized as a subject matter expert within the company, potentially operating at a peer level to management.

Nice To Haves

Commercial Claims Litigation Experience
Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).

Responsibilities

Manages a large inventory of highly complex claims to evaluate compensability/liability.
Strategically orchestrates and leads comprehensive claims investigations to confirm coverage and to determine liability, compensability and damages.
Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority. May attend arbitrations, mediations, depositions, or trials.
Conveys highly complex information regarding coverage and settlements to insureds, claimants, and external partners.
Authorizes payments in accordance with assigned authority limit, ensuring timely disbursement.
Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
Performs other duties as assigned.