Senior Claims Representative

West Bend Insurance Company • Remote,

3d • $68,000 - $90,000 • Hybrid

About The Position

Handle complex bodily injury claims with minimal supervision and guidance from the manager. Utilize current Claims technology. The internal deadline to apply is 09/23/26. External applications will be accepted on a rolling basis while the position remains open. This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.

Requirements

• Experience handling complex bodily injury claims
• Strong investigation, coverage analysis, and liability assessment skills
• Proven negotiation and problem-solving abilities
• Excellent communication and relationship-building skills
• Experience working with attorneys and litigated claims

Nice To Haves

• AIC, AINS, CPCU coursework, or other insurance education is a plus

Responsibilities

• Handle complex bodily injury claims
• Evaluate coverage and damages
• Negotiate settlements
• Manage litigated files
• Maintain reserves
• Present select claims to committee
• Serve as a trusted resource and mentor to teammates

Benefits

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
• Bonus eligible based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed