Senior Claims Representative Bodily Injury -Hybrid

Great American Insurance Company•Richfield, OH

2d•Hybrid

About The Position

National Interstate is a member of Great American Insurance Group and is a leading commercial transportation insurer in the nation. They offer risk financing solutions in all 50 states, including traditional insurance and alternative risk transfer programs. The company values integrity, transparency, fairness, accountability, empowerment, and collaboration. They are looking for a Bodily Injury Senior Claims Representative to join their team in Richfield, OH, working a hybrid schedule. The company culture emphasizes connection, shared learning, and strong relationships, with employees expected to be on-site four days a week (Tuesday-Thursday core days) and one day remotely, determined by business needs. This position is not eligible for employment visa sponsorship, and applicants must be authorized to work in the U.S. without future sponsorship. National Interstate has specialized in serving the insurance needs of the transportation industry since 1989, focusing on niche expertise in product design, loss control, and claim services.

Requirements

Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
A minimum of 5 years of experience in property and casualty claims handling.
Demonstrates strong analytical, negotiation, and problem-solving skills.
Demonstrates knowledge of insurance policies, coverage, and claims handling procedures.
Maintains knowledge of industry laws and regulations.
Demonstrates ability to organize and prioritize caseloads, ensuring timely resolution of claims.
Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations.
Proven ability to handle confidential information with discretion.

Nice To Haves

Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).

Responsibilities

Manages an inventory of claims to evaluate compensability/liability.
Plans and conducts claim investigations to confirm coverage and to determine liability, compensability and damages.
Determines and negotiates appropriate claim settlements/reserves within prescribed authority.
May attend arbitrations, mediations, depositions, or trials.
Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
Performs other duties as assigned.