Senior Claims Manager
About The Position
Gilbane is seeking a Senior Claims Manager to manage complex claims for multiple lines of insurance, supporting multiple Divisions. The Senior Manager manages at least one Claims Specialist and is a professional with a high level of subject matter expertise in claims. This role will sit primarily in an office. Gilbane is a family-owned business with 45 offices that has been shaping communities since 1870. Consistently recognized as one of the most reputable construction management firms in the country, Gilbane is committed to delivering projects safely and on-time. You will have the opportunity to build schools, labs, hospitals, corporate offices, sports arenas and more! We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. You are a coach/leader who leads with an inclusive and empathetic mindset. You provide feedback and guidance to help others excel in their current or future roles. You determine priorities, delegate work, and effectively communicate progress. You establish measures to assess the impact, quality, and timeliness of results while praising successes and sharing lessons learned. You build high performing teams by attracting, engaging, developing, and retaining talented individuals through motivation and discipline to maximize impact on the organization and the individual. You leverage business insights by understanding industry trends, local market/economic conditions, and Gilbane’s business model to make critical decisions and create competitive advantage. You deploy a strategic mindset when considering solutions to long-term opportunities and risks that may develop in the future. Your core values match Gilbane’s: Integrity, Caring, Teamwork, Toughmindedness, Dedication to Excellence, Discipline, Loyalty, and Entrepreneurship.
Requirements
- Bachelor’s degree in a related field
- 5-10 years of experience in claims or other relevant industries
- Equivalent combination of education and experience
- Advanced written, verbal, and interpersonal skills
- Ability to function as an integral part of a team while being highly collaborative
- Ability to coordinate efforts involving individuals from different geographic areas as well as external partners
- Ability to understand issues quickly and follow through with a resolution
- Advanced customer service skills
- Advanced problem solving, planning, multi-tasking, and organizational skills
- Proficient in Microsoft Office specifically Outlook, Word, and Excel and other critical RMIS software is essential
Responsibilities
- Reports and processes claims within 24 hours of receipt
- Generates claims diaries and reviews all diaries every 30 days
- Reviews all correspondences and files in appropriate claims file
- Develops and executes strategy on managing insurance claims and subcontractor default claims
- Coordinates with project teams to compile claim submissions and respond to RFIs
- Engages project teams or Business Unit (BU) Controllers to ensure costs are forecasted accurately and risk control measures are in place
- Interacts with external partners including carrier and surety adjusters, brokers, outside counsel, medics, and consultants as needed
- Coordinates with Gilbane staff as needed, including Gilbane Insurance Group (GIG), Legal, Safety, Operations, and Accounting
- Reviews and approves invoices
- Approves claim settlements as needed
- Establishes monthly reports and key metrics, diaries, and other duties by utilizing risk insurance management systems knowledge
- Tracks watchlist and updates claims data
- Assists in market trend white paper updates
- Informs the Claims Director of all Claims matters and obtains approvals as needed
- Responsible for the career development and coaching of team members
- Interprets and translates the organizational strategy, ensuring team understanding of their role in accomplishing strategic goals
- Fosters a positive and inclusive work environment to motivate and engage team members
Benefits
- Multi-dimensional training opportunities through Gilbane University
- Competitive health and welfare benefits
- Generous profit-sharing/401k plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
