Claims Manager

Instawork • San Francisco, CA

7d • Onsite

About The Position

Instawork is seeking a Claims Manager to oversee workers' compensation, occupational accident, and liability claims as part of its Trust & Safety and risk management program. This role is critical for identifying, evaluating, and managing risks that could lead to human, physical, or financial loss. The Claims Manager will collaborate with Legal, Trust & Safety, and other support teams, including external partners, brokers, and insurance representatives, to implement new programs, enhance existing ones, and advise management on rules and procedures.

Requirements

• 5+ years in insurance claims adjusting or management, including workers’ compensation, occupational accident, and other injury and property damage claims.
• Impeccably organized.
• Detailed and process-oriented.
• Thorough knowledge of insurance lines and insurance laws across the United States.
• Composed handling high-priority escalations.
• Excellent verbal and written communication.
• Ability to analyze, classify, and rate risks, exposures, and loss expectancies.

Nice To Haves

• Marketplace risk experience preferred.

Responsibilities

• Report, oversee, monitor, and investigate insurance claims across all jurisdictions.
• Support Instawork with workers’ compensation and occupational accident claims by running loss control surveys and training for teams involved in the claims reporting process, as well as managing monthly data reporting requirements to carriers.
• Partner with insurance carriers to mitigate loss by evaluating and implementing tools, including investigators and nurse case managers.
• Communicate frequently with internal stakeholders and third parties, including claims adjusters, brokers, other insurance personnel, injured Professionals, business Partners, doctors, and attorneys.
• Participate in monthly claim reviews to steer claims towards resolution.
• Maintain organized, accurate records of all claims and supporting documentation.
• Provide regular updates to senior management on claims activity.
• Analyze claims data to identify trends and areas for improvement.
• Develop, implement, and improve scalable processes and training to build a best-in-class claims function.

Benefits

• A variety of medical, dental, and vision plans with coverage beginning on the date of hire
• Flexible paid time off
• At least 8 paid company holidays annually
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings accounts (HSA) contribution
• Flexible spending plans
• 401K plan
• Perkspot - discount program through Lumity
• Equity in the form of stock options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed