Senior Claims Examiner

Venbrook•Remote - Texas, TX

2d•$70,000 - $85,000

About The Position

Carl Warren & Company, a Venbrook Claims brand, is seeking a Senior Claims Examiner specializing in Property and General Liability. This role involves investigating, evaluating, and resolving first- and third-party property claims and general liability claims. The ideal candidate will have 3-5 years of experience in property and/or general liability claims, possess strong communication and problem-solving skills, and be eager to grow within an expanding claims organization. Venbrook Claims integrates respected legacy brands to offer scalable, flexible solutions supported by centralized governance, compliance, and technology. They pride themselves on agility, innovation, and creative problem-solving, valuing their clients as partners and empowering their team.

Requirements

3-5 years of claims handling experience in the property and casualty insurance industry, with experience in property and/or general liability claims
Working knowledge of property policy forms, valuation methods, and estimating practices
Working knowledge of general liability coverage forms, tort liability principles, and claims investigation methodology
Experience managing independent adjusters, appraisers, and defense counsel
Excellent verbal and written communication skills
Proficiency in Microsoft Office applications, claims management systems, and property estimating software (e.g., Xactimate)
Strong analytical skills with the ability to manage a multi-jurisdictional caseload
Receptive to coaching and committed to professional growth within a collaborative team environment
Ability to function effectively in a high-paced, deadline-driven work environment
Active adjuster license required; specific state licensing requirements will vary based on clients assigned
Bachelor's degree in Business, Risk Management, or a related field preferred; equivalent experience considered

Nice To Haves

Familiarity with construction, engineering, or building-systems concepts preferred
Insurance designation (e.g., AIC, AIM, CPCU, SCLA) or active pursuit of designation preferred

Responsibilities

Investigates, evaluates, and resolves first- and third-party property claims and general liability claims in compliance with Claim Handling Guidelines, Best Practices, and client-specific requirements.
Conducts site inspections, scene investigations, and recorded statements; gathers estimates, contractor bids, and supporting documentation to determine cause, origin, and scope of loss.
Analyzes property policy language, including perils, exclusions, valuation, and coinsurance provisions, and general liability policy language, including exclusions and retentions; prepares coverage position letters and issues reservation of rights correspondence as warranted.
Prepares or reviews property damage estimates using industry-standard estimating tools; evaluates repair and replacement costs and negotiates settlements with insureds, claimants, and contractors.
Establishes and maintains accurate reserves in accordance with applicable guidelines and client requirements.
Manages independent adjusters, appraisers, engineers, defense counsel, and other vendors to achieve timely, cost-effective outcomes on both expense and indemnity.
Coordinates with coverage counsel on complex coverage questions and monitors developments in underlying litigation.
Participates in mediations, settlement conferences, and large-loss roundtables as required.
Maintains timely diary management and thorough documentation of all claim activity, coverage determinations, reserve changes, and strategic decisions.
Prepares claim status reports and large-loss summaries for carriers and clients; participates in client claim reviews as required.
Provides outstanding service to internal and external stakeholders throughout the claims process.
Participates in team training, quality review processes, and departmental initiatives that support the continued growth of the claims operation.