Senior Claims Examiner, Property & General Liability

Venbrook•Prior Lake, SC

About The Position

The Claims Adjuster, Property & General Liability is responsible for investigating, evaluating, and resolving both property damage and general liability claims on behalf of OneSource Claims Management, a Venbrook Claims brand. This role is designed for a professional with 3–5 years of multi-line claims experience who is coachable, collaborative, and motivated to develop within a growing claims organization.

Requirements

3–5 years of claims handling experience in the property and casualty insurance industry, with experience across property and/or general liability lines
Working knowledge of property damage valuation, coverage analysis, and claims investigation techniques
Familiarity with tort liability principles and general liability claims handling methodology
Demonstrated ability to manage a multi-line caseload with competing priorities and deadlines
Excellent verbal and written communication skills
Proficiency in Microsoft Office applications and claims management systems
Strong analytical and organizational skills with close attention to detail
Receptive to coaching and committed to professional growth in a collaborative team environment
Ability to function effectively in a high-paced, deadline-driven environment
Active adjuster license required; specific state licensing requirements will vary based on clients assigned

Nice To Haves

Bachelor’s degree in Business, Risk Management, or a related field preferred; equivalent experience considered
Insurance designation (e.g., AIC, AIM, CPCU) or active pursuit of designation preferred

Responsibilities

Investigates, evaluates, and resolves property damage and general liability claims in accordance with Claim Handling Guidelines, Best Practices, and client-specific requirements.
Conducts or coordinates field inspections, property assessments, and damage estimates for property claims as required.
Conducts recorded statements, reviews medical records, and analyzes liability and damages across a variety of general liability claim types.
Analyzes coverage across property and liability policies, prepares coverage position letters, and issues reservation of rights correspondence as appropriate.
Establishes and maintains accurate reserves throughout the claims lifecycle in accordance with applicable guidelines.
Develops and executes resolution strategies with clear file notes reflecting focus, control, and momentum.
Identifies and manages vendors, including independent adjusters, contractors, engineers, and defense counsel, to achieve quality outcomes on both expense and indemnity.
Maintains timely diary management and accurate documentation of all claim activity and decision-making.
Provides excellent customer service to internal and external stakeholders, including policyholders, insureds, agents, and carriers.
Prepares claim status reports and presents file summaries in client review settings as required.
Consistently achieves file quality audit scores in accordance with established performance benchmarks.
Participates in team meetings, training sessions, and process improvement initiatives to support a growing and evolving claims operation.