Senior Claims Examiner - MPL

Hiscox•Hartford, CT

4d•Hybrid

About The Position

Bring your Passion and Enthusiasm to our Team! We are a fun, innovative and growing Claims team where you’ll get the opportunity to learn multiple insurance products and interact with business leaders across the organization. Please note this position is hybrid and requires working in office a minimum of two (2) days per week. Position can be based in the following locations: Atlanta, GA Boston, MA Chicago, IL Manhattan, NY Scottsdale, AZ West Hartford, CT The Role: The Senior Claims Examiner-Miscellaneous Professional Liability adjudicates assigned claims within given authority and according to Hiscox Claims Best Practices. This person: Adjusts and resolves low to moderate professional liability claims that include litigated matters Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities Heavy customer facing role. Must have confident communication skills. Communicates effectively to resolve matters directly with claimants, and or claimant attorneys With minimal supervision, drafts coverage letters, including reservation of rights and denial letters Reviews and analyzes claims in order to determine appropriate and timely reserving per Hiscox Claims Best Practices Identifies emerging exposures and claims trends Manages defense counsel as necessary in defending litigated matters Identifies suspected fraudulent claims and tracks with Special Investigations Unit Participates in Claims Projects, as needed The Team: The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling.

Requirements

2-5 years of claims handling experience in Professional Liability or Specialty claims with an insurance carrier
Advanced knowledge of claims analysis and adjusting practices
In depth knowledge of standards for claims documentation and legal filings
Proven ability to actively and effectively negotiate settlement of moderate complexity claims
Strong communication skills a must. This role is very customer facing including insureds, brokers, and internal and external business partners.
Advanced analytical skills.
Strong verbal and written communication skills.
Active insurance adjuster’s license
B.A./B.S degree from an accredited College or University, required.
JD a plus.

Responsibilities

Adjusts and resolves low to moderate professional liability claims that include litigated matters
Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities
Communicates effectively to resolve matters directly with claimants, and or claimant attorneys
With minimal supervision, drafts coverage letters, including reservation of rights and denial letters
Reviews and analyzes claims in order to determine appropriate and timely reserving per Hiscox Claims Best Practices
Identifies emerging exposures and claims trends
Manages defense counsel as necessary in defending litigated matters
Identifies suspected fraudulent claims and tracks with Special Investigations Unit
Participates in Claims Projects, as needed

Benefits

401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short-term disability and long-term disability coverage
24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days
Paid parental leave
4-week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
2024 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks
Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation