Senior Claims Examiner, Inland Marine

Markel•Alpharetta, GA

About The Position

This position will be responsible for the resolution of moderate to high complexity and moderate to high exposure claims which can be subject to disputes that must be resolved in mediation or litigation. The primary purpose of this job is to handle claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all internal and external stakeholders. The position will have increased responsibility for decision making within their authority and work with minimal oversight and will provide training and be a technical referral point for other team members. Responsible for handling primarily Transportation/Logistics, Motor Truck Cargo, and other Inland Marine claims.

Requirements

Bachelor’s degree or equivalent work experience.
Must have claims adjuster license.
5+ years of Inland Marine claims handling experience or equivalent combination of education and experience in insurance.
Excellent written and oral communication skills.
Strong analytical and problem solving skills.
Strong organization and time management skills.
Strong vendor management skills are required including the ability to provide direction and guidance to defense attorneys, independent adjusters, building consultants, forensic accountants and other experts while controlling expenses.
Ability to assist with technical training to team claim handlers as required.
Well-developed and advanced expertise and knowledge in most technically complex claims topics.
Policy language skills enabling accurate and consistent policy wording interpretation.
Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement.
Ability to deliver outstanding customer service.
Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word).
Ability to work in a team environment.
Strong desire for continuous improvement.
US Work Authorization required.
Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

JD, advanced degree, or focused technical degree a plus.
Successful achievement of industry designations (INS, IEA, AIC, ARM, SCLA, CPCU) preferred.
Experience in negotiation, mediations, arbitrations and monitoring trials on higher value complex claims preferred.
Ability to influence claims stakeholders and to effectively direct claims strategy.

Responsibilities

Handles claims from coverage enquiry through legal liability assessment and quantum analysis to timely and accurate resolution.
Mitigates indemnity and expense exposure.
Communicates developments and outcomes to internal and external stakeholders.
Makes decisions within their authority with minimal oversight.
Provides training and acts as a technical referral point for other team members.
Handles primarily Transportation/Logistics, Motor Truck Cargo, and other Inland Marine claims.
Typically handles moderate to complex exposure claims.
May serve as primary contact person and/or claims designee for selected accounts.
Confirms coverage of claims by reviewing policies and documents submitted in support of claims.
Directs and monitors assignments to experts and outside counsel, ensuring effective vendor and litigation management on moderate to high complexity claims including demonstrable savings.
Analyzes coverage and communicates coverage positions, preparing coverage position letters.
Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.
Conducts, coordinates, and directs investigation into loss facts and extent of damages.
Provides timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures.
Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure.
Sets reserves within authority or makes claim recommendations concerning reserve changes to manager.
Negotiates and settles claims either directly or indirectly.
Prepares internal reports by collecting and summarizing information.
Presents at roundtables to senior claims leaders and underwriters on higher exposure cases.
Participates in special projects or assists other team members as requested.
Travels to mediations, trials, and conferences as required.
Coordinates loss information for business stakeholders and presents information during meetings with underwriters and/or insureds when applicable.
Delivers technical training and/or provides mentorship to colleagues.