Senior Claims Consultant

Berkley•West Hartford, CT

About The Position

The Senior Claims Consultant manages a caseload of management liability and professional liability claims of moderate complexity and severity. The role requires a strategic, detail-oriented professional who resolves claims efficiently and in accordance with company best practices and authority guidelines. Responsibilities include conducting coverage analyses, assessing liability and exposure, establishing reserves, and participating in mediations and trials as needed. The consultant collaborates with internal teams and external stakeholders, including agents, insureds, and legal counsel, to provide high-quality claims handling and service. The role also supports underwriting by sharing insights into risk exposure and claim trends, and identifies emerging issues or patterns that may have broader organizational implications. The position requires at least five years of management liability claims handling or litigation experience, with direct Employment Practices Liability experience essential.

Requirements

At least 5 years of experience in management liability claims handling or litigation.
Direct experience handling Employment Practices Liability (EPL) claims.
Strong knowledge of insurance claims processes and the legal and regulatory environment.
Proven analytical and decision-making skills within authority limits.
Excellent written and verbal communication, negotiation, and interpersonal skills.
Highly organized, able to manage priorities, and willing to seek support when needed.
Detail-oriented, with a commitment to accuracy and thoroughness.
Ability to obtain and maintain required adjuster licenses within 90 days.
Collaborative team player with a flexible, solutions-oriented mindset.

Nice To Haves

Experience as a coverage or employment attorney.
Experience handling directors and officers (D&O), professional liability, or Crime claims.

Responsibilities

Analyze liability and damages to establish accurate reserves aligned with potential exposure.
Evaluate complex coverage issues and draft clear, well-supported coverage position letters.
Investigate, negotiate, and resolve claims with moderate supervision from the Chief Claims Officer.
Appoint and manage outside counsel to support effective and cost-efficient claim resolution.
Make decisions within assigned authority and escalate matters when appropriate.
Oversee litigation management, including retaining counsel and approving payments within authority limits.
Maintain accurate and comprehensive documentation in compliance with internal claims handling standards.
Deliver outstanding service to internal stakeholders and external clients.
Support underwriting by providing insights into risk exposure and claim trends.
Identify emerging issues or patterns that may have broader implications for the organization.
Participate in mediations and trials as needed.