Senior Claims Consultant, National Accounts

Relation Insurance Services

7d•$92,000 - $154,000

About The Position

The Senior Claims Consultant, National Accounts serves as an advisor and primary claims resource for large, complex accounts through a range of internal and external resources. The individual in this role will lead claims strategy, provide analytics and insights, and partner with clients, carriers and internal resources to manage a smooth and effective claims process.

Requirements

High school diploma or equivalent.
A Property and Casualty License from state of domicile is required and must be maintained.
Minimum 8 years of experience in property and casualty claims processing, with exposure to large or complex commercial accounts preferred.
Strong knowledge of commercial claims administration processes, coverage concepts and terminology.
Excellent verbal and written communication skills with a client‑focused approach.
Proven ability to build and maintain strong relationships with clients, carriers and internal teams.
Demonstrated ability to manage multiple priorities and work effectively in a fast‑paced environment.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Word and Excel; ability to learn new systems and software applications.
Commitment to confidentiality and professional standards.

Responsibilities

Serves as a primary point of contact for incoming claims-related inquiries across large and complex commercial lines of business, delivering timely, accurate and professional support.
Reports new claims to carriers in accordance with policy requirements and internal protocols, ensuring prompt and accurate claim setup.
Coordinates, prepares, and actively participates in claim review meetings with insureds and carriers, providing insights, status updates, and strategic guidance.
Works closely with Producers and Account Managers to deliver comprehensive claim updates, analytics, and supporting documentation to clients.
Acts as a client advocate throughout the claims lifecycle to help ensure fair, efficient, and policy-compliant claim resolution.
Drives communication between clients, carriers, adjusters, and other stakeholders to drive effective claim handling and timely outcomes.
Analyzes claim activity, reserves, and documentation to identify trends, coverage considerations, potential issues, and follow-up actions.
Partners with clients in identifying risk control and loss mitigation opportunities through coordination with internal resources and external vendors.
Maintains accurate, organized, and up-to-date claim files within agency management systems and other applicable platforms.
Leverages available technology, including data analytics and AI-enabled tools, to enhance service delivery, reporting accuracy, and operational efficiency.
Provides input on departmental workflows, processes, and service enhancements to improve client experience and operational effectiveness.
Performs other projects, duties, and tasks, as assigned.