Senior Claims Advocate- P&C

EPIC Brokers • Los Angeles, CA

1d • Hybrid

About The Position

This position supports a diverse portfolio of clients across multiple industry verticals and serves as a trusted claims resource to clients, carriers, and internal stakeholders. This role also serves as a strategic advisor to clients, supporting their overall risk management objectives and helping to identify claim trends, exposures, and opportunities to improve claim outcomes across their risk management portfolios. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• 7-10 years of Property & Casualty claims experience.
• Experience may be met through prior work with a broker, insurance carrier, and/or third-party administrator (TPA).
• Intermediate to advanced computer skills, including a working knowledge of Microsoft Office programs.
• Ability to interact effectively with a wide variety of people.
• Ability to work independently with little supervision.
• Valid P&C Brokers License.
• Knowledge of Property & Casualty coverage forms, claims processes, and industry practices.
• Strong analytical and problem-solving skills.
• Excellent written and oral communication skills.
• Excellent organizational and time management skills.
• Ability to multi-task and prioritize assignments.
• Basic math skills.
• Excellent teamwork skills.
• Ability to make good judgment.
• Ability to handle sensitive situations.

Responsibilities

• Assist clients with the reporting of Property & Casualty (P&C) claims, interpreting P&C policies to determine applicable coverage and notify appropriate insurers.
• Act as a liaison between clients and insurers to ensure timely claims handling and optimal outcomes.
• Assist clients in resolving coverage issues and negotiating settlements.
• Review summons and complaints for proper handling and reporting to carriers.
• Respond to inquiries from clients, adjusters, producers, attorneys, and claimants regarding claims and servicing.
• Set up and maintain claim files, preparing necessary correspondence.
• Document all claim activity and communications within agency management systems.
• Notify account managers and producers of client service, claims, or coverage concerns.
• Notify Loss Control of potential safety issues that have resulted in or could result in a claim.
• Monitor claim progress to a satisfactory conclusion.
• Participate in carrier claim reviews with the client.
• Support clients across various industry sectors and risk profiles with responsive claims advocacy and service.
• Serve as a strategic claims consultant, providing insights into claim trends, loss drivers, coverage considerations, and claim management strategies.
• Advocate for clients and actively manage complex Property & Casualty claims, with emphasis on General Liability, Auto Liability, and Property claims.
• Set priorities and manage workflow for efficient and timely processing.
• Work as a team within established timelines and production capabilities.
• Interact with others professionally, effectively, supportively, and productively.
• Serve in a team leadership and/or mentoring capacity, assisting with training, collaboration, and execution of claims advocacy and client objectives.
• Maintain cordial and effective relations with clients, carriers, vendors, business partners, and the Southern California Account Management Team.
• Communicate effectively with internal and external stakeholders, providing information, guidance, and support.
• Stay informed of legislative developments, coverage changes, market trends, carrier programs, and emerging technology.

Benefits

• Generous Paid Time off (Managed PTO for salaried/exempt employees; 22 PTO days starting out for hourly/non-exempt employees)
• 12 company-observed paid holidays
• 4 early-close days
• Paid parental leave
• Pregnancy disability and bonding leave
• Organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs
• Mentorship Program
• Tuition Reimbursement Program
• Leadership Development
• Pet Insurance
• Identity Theft & Fraud Protection Coverage
• Legal Planning
• Family Planning
• Menopause & Midlife Support
• 401(k) matching
• Medical insurance
• Dental insurance
• Vision insurance
• Wellness & employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed