Claims Advocate- P&C

EPIC Brokers•Newport Beach, CA

1d•Hybrid

About The Position

This position supports a diverse portfolio of clients across multiple industry verticals and serves as a trusted claims resource to clients, carriers, and internal stakeholders. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Knowledge of Property & Casualty coverage forms, claims processes, and industry practices.
Strong analytical and problem-solving skills.
Excellent written and oral communication skills.
Excellent organizational and time management skills.
Ability to multi-task and prioritize assignments.
Basic math skills.
Excellent teamwork skills.
Ability to make good judgment.
Ability to handle sensitive situations.
3-5 years of Property & Casualty claims experience.
Experience may be met through prior work with a broker, insurance carrier, and/or third-party administrator (TPA).
Intermediate to advanced computer skills, including a working knowledge of Microsoft Office programs.
Ability to interact effectively with a wide variety of people.
Ability to work independently with little supervision.
Valid P&C Brokers License.

Responsibilities

Assist clients with the reporting of Property & Casualty (P&C) claims, interpreting P&C policies to determine applicable coverage and notify appropriate insurers.
Act as a liaison between clients and insurers to ensure timely claims handling and optimal outcomes.
Assist clients in resolving coverage issues and negotiating settlements.
Review summons and complaints for proper handling and reporting to carriers.
Respond to inquiries from clients, adjusters, producers, attorneys, and claimants regarding claims and servicing.
Set up and maintain claim files, preparing necessary correspondence.
Document all claim activity and communications within agency management systems.
Notify account managers and producers of client service, claims, or coverage concerns.
Notify Loss Control of potential safety issues that have resulted in or could result in a claim.
Monitor claim progress to satisfactory conclusion.
Participate in carrier claim reviews with the client.
Support clients across various industry sectors and risk profiles with responsive claims advocacy and service.
Set priorities and manage workflow for efficient and timely processing of responsibilities.
Work as a team within established timelines and production capabilities.
Interact professionally, effectively, supportively, and productively with others.
Maintain cordial and effective relations with clients, carriers, vendors, business partners, and the Southern California Account Management Team.
Communicate effectively with internal and external stakeholders, providing information, guidance, and support.
Stay informed of legislative developments, coverage changes, market trends, carrier programs, and emerging technology to enhance knowledge and performance.
Local travel may be required on a periodic basis.

Benefits

Generous Paid Time off (Managed PTO for salaried/exempt employees; 22 PTO days starting out for hourly/non-exempt employees)
12 company-observed paid holidays
4 early-close days
Paid parental leave
Pregnancy disability and bonding leave
Organ donor/bone marrow donor leave
Generous employee referral bonus program ($1,500 per hired referral)
Employee recognition programs
Employee Resource Groups (Women’s Coalition, EPIC Veterans Group)
Mentorship Program
Tuition Reimbursement Program
Leadership Development
Pet Insurance
Identity Theft & Fraud Protection Coverage
Legal Planning
Family Planning
Menopause & Midlife Support
401(k) matching
Medical insurance
Dental insurance
Vision insurance
Wellness & employee assistance programs