Senior Claims Administrator - EMC Life

EMC Insurance Companies•Des Moines, IA

1d•Remote

About The Position

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together. This position is eligible to work from home anywhere in the United States Analyzes and investigates claims to ensure compliance and timely payment of benefits. Responds to agents and policyholders regarding pending claims and appeals. Processes complex beneficiary and ownership changes and approves eligibility of waivers for life and disability income policies. Collaborates with peers and management to ensure consistent interpretations of policies and claim payment methods.

Requirements

Bachelor’s degree, preferably in insurance or business administration, or equivalent relevant experience
Three years of experience in life, annuity and/or health claims, or related experience
Strong knowledge of life, annuity, WOP, contestable, and critical/chronic claims processing including federal and state regulations and tax legalities
Good knowledge of medical and legal terminology
Strong computer knowledge of Microsoft Suite, Outlook, Access, and insurance administration systems
Excellent verbal and written communication skills
Strong math and analytical skills
Good investigative and problem-solving abilities
Excellent organizational and customer service skills
Ability to work in a fast-paced team environment

Nice To Haves

LOMA and/or International Claims Association (ICA) certifications preferred

Responsibilities

Analyzes, investigates, and adjudicates individual/group life, annuity, and critical, chronic, and terminal illness claims to ensure the timely and accurate payment of contract benefits.
Obtains reports, medical records, eligibility, and/or additional information required to investigate and process claims.
Prepares filings for all life reinsurance benefits and tracks status of payments.
Ensures that claims are in compliance with state and federal mandates and reviews for red flags associated with potentially fraudulent claims.
Responds to all agents’, policyowners’ and beneficiaries’ written, telephone and email inquiries regarding benefit information, pending claims, paid claims, and appeals.
Ensures all communications are compliant with state timeliness requirements and federal privacy standards.
Processes complicated beneficiary changes and ownership changes after the death of owner by working with family members on the legislative issues.
Investigates pre-existing health information and determines if complete and accurate information was provided while determining contestability issues.
Collaborates with peers and management to ensure consistent interpretations of policy provisions and claim payment methods.
Reports potential legal matters involving claims to corporate counsel and assists with or responds to insurance department complaints.
Trains new claims team members and assists current claims staff with processing issues.
Approves eligibility of waiver of premium (WOP) claims relating to individual and group life policies and monitors ongoing disability status.
Documents claims procedures and maintains the claims administration manual as assigned by the Claims Manager.