Senior Claim Consultant

WTW•Stamford, FL

About The Position

The Senior Claim Consultant provides claim strategy, consulting, and advocacy services to dedicated clients. The Consultant will be responsible for maintaining relationships with internal & external contacts while providing high-level, strategic claim consulting. They also help support growth, innovation, and ensure execution of the claim consulting services. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Requirements

4-year college degree required; a Business-related field is highly preferred.
Minimum of 5 years’ experience in a Claim and/or Risk Control related position with some prior experience working at an insurance carrier or third-party administrator preferred
Resident state P&C broking license within 6 months of obtaining this position
WC and Liability experience within real estate and hospitality required
Must have appropriate licenses in their resident state
Knowledge of Claim Handling & Claim processes and procedures
Understand medical case management and cost containment programs
Knowledge of laws, legal codes, procedures and processes involving insurance
Analyze data and provide concise conclusions; communicate orally and in writing, and display versatility in working with different personalities
Evaluate information against a set of standards to verify compliance; handle complaints, arbitrate disputes and negotiate settlements, and handle multiple tasks simultaneously
Obtain relevant information; analyze and report financial data, and communicate technical information orally and in writing
Effectively communicate with senior management; evaluate information against a set of standards to verify correctness, and handle complaints, arbitrate disputes, and negotiate alternative solutions
Handle multiple tasks simultaneously; obtain relevant technical information to support decision making or selling risk improvement programs, and work independently
Computer skills relevant to Microsoft Office, Outlook, and web-based applications
Interpersonal relationship skills with internal and external executives
Project management skills
Understand company products, services, global network, and industry practices
Understand the process and value of basic data analytics and benchmarking

Nice To Haves

Additional level(s) of education are a plus.

Responsibilities

Manage designated real estate client as primary consultant to provide strategy claim consulting
Advocate for client for prompt, optimal recovery on claims
Ensure quality and consistency in executing high-level claim services to our client
Engage our global network of professionals as needed
Appropriate utilization of all systems as required
Work with others as necessary to continually improve quality and innovation
Monitor the performance of vendor partner’s services
Directly handle complex cases or special requests from client
Evaluate data to assess claim programs and identify solutions to improve quality and performance
Promote collaboration and teamwork to produce comprehensive solutions to client
Ability to prepare comprehensive coverage analysis
Participate in strategic large client team meetings as required
Manage the quality and appropriateness of client service agreements
Regularly meet with Willis Towers Watson brokerage executives to ensure delivery alignment
Maintain direct relationships with key client
Ensure appropriate program design and documentation including service scope alignment
Manage the appropriate level of resources for your client
Be a visible sign of professionalism and direction for the practice
Maintain local relationships with all major trading partners

Benefits

Mental health/emotional wellbeing (including Employee Assistance Program)
Medical (including prescription drug coverage and fertility benefits)
Dental
Vision
Health Savings Account
Commuter Accounts
Health Care and Dependent Care Flexible Spending Accounts
Company-paid life insurance
Supplemental life insurance
AD&D
Group accident
Group critical illness
Group legal
Identify theft protection
Wellbeing program
Adoption assistance
Surrogacy assistance
Auto/home insurance
Pet insurance
Other work/life resources
Paid holidays
Annual paid time off (includes state/local paid leave where required)
Company-paid disability (short-term and long-term disability)
Other leaves (e.g., bereavement, FMLA, ADA, jury duty, military leave, and Parental and Adoption Leave)
Paid Time Off (only included for Washington roles)
Qualified contributory pension plan (if eligible)
401(k) plan with annual nonelective company contribution.
Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.