Senior Claim Consultant

WTWStamford, CT

About The Position

The Senior Claim Consultant provides claim strategy, consulting, and advocacy services to dedicated clients. The Consultant will be responsible for maintaining relationships with internal & external contacts while providing high level, strategic claim consulting. They also help support growth, innovation, and ensure execution of the claim consulting services.

Requirements

  • Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Responsibilities

  • Manage designated real estate client as primary consultant to provide strategy claim consulting
  • Advocate for client for prompt, optimal recovery on claims
  • Ensure quality and consistency in executing high level claim services to our client
  • Engage our global network of professionals as needed
  • Appropriate utilization of all systems as required
  • Work with others as necessary to continually improve quality and innovation
  • Monitor the performance of vendor partner’s services
  • Directly handle complex cases or special requests from client
  • Evaluate data to assess claim programs and identity solutions to improve quality and performance
  • Promote collaboration and teamwork to produce comprehensive solutions to client
  • Ability to prepare comprehensive coverage analysis
  • Participate in strategic large client team meetings as required
  • Manage the quality and appropriateness of client service agreements
  • Regularly meet with Willis Towers Watson brokerage executives to ensure delivery alignment
  • Maintain direct relationships with key client
  • Ensure appropriate program design and documentation including service scope alignment
  • Manage the appropriate level of resources for your client
  • Be a visible sign of professionalism and direction for the practice
  • Maintain local relationships with all major trading partners
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