Senior Citizens Program Coordinator

Goodwill Industries of New Mexico•Albuquerque, NM

30d•Hybrid

About The Position

Goodwill Industries of New Mexico is seeking a Social Services Coordinator to assist low-income seniors in obtaining employment training and reaching their employment goals. This role involves working one-on-one with individuals aged 55 and older, providing employment skills training, community advocacy, and more. The ideal candidate is highly organized and has a strong desire to help seniors in the community. This is a challenging yet rewarding opportunity to make a difference in people's lives.

Requirements

Knowledge of organizational practices, policies and procedures and compliance with same
Knowledge of and compliance with all safety policies and procedures
Skill in operating various word-processing, spreadsheets, and database software programs.
Skill in gathering, analyzing, and organizing information.
Skill in working effectively under pressure.
Ability to travel around Albuquerque metropolitan area and outlying areas around the state.
Ability to exhibit excellent customer service skills.
Ability to read, write, and understand English.
Ability to carry out instructions in verbal and written format.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
Ability to work extended hours and various work schedules.
Ability to maintain confidentiality.
Ability to work independently and demonstrate time management skills.
Ability to handle multiple tasks and meet deadlines.
Knowledge of applicable federal, state, county and local laws, regulations, and requirements.
Knowledge of Americans with Disabilities Act (ADA).
Knowledge of the Older Americans Act and amendments and the Workforce Investment Act.
Knowledge of outreach services and activities, funding agencies, and community health care and vocational services.
Ability to plan, implement, and evaluate individual persons served care programs.
Ability to drive safely and efficiently.
Must be able to pass a criminal background check and drug test.
Must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

Nice To Haves

Associates Degree in Social Services or closely related field preferred
Two years’ relevant work experience is preferred.
Bilingual is a plus.

Responsibilities

Adherence to the attendance and punctuality policies of Goodwill.
Exhibit excellent customer service skills as related to your position.
Develops individual employment plans and job search plans to assist person served in eventual community employment; assist persons served in preparing for and carrying out job interviews.
Coordinates placement into a host agency; facilitates the host agency training and hiring process and coordinates a service plan with funding agency.
Provides training to host agencies and co-workers working with program participants.
Performs other incidental and related duties as required and assigned.
Travel as required based on caseload, scope of work.
Contacts participants and performs initial intake interview to identify personal strengths, needs, financial status, and barriers; evaluates program eligibility based on entrance criteria.
Orientates participants to Goodwill Industries of NM (GINM) policies and procedures including rights and responsibilities of the person served, GINM's mission, programs and services, grievance procedures and confidentiality policies and procedures.
Refers persons served to other support services as needed, such as medical evaluation and treatment, and social services.
Conducts ongoing assessments to determine if the services accessed are meeting or have adequately met the person’s served needs.
Acquires Host Agencies; builds and maintains collaborative relationships with community agencies.
Tracks and documents person’s served activities in relation to program; maintains records containing pertinent, accurate and current information.
Completes all required documentation within designated timeframes including but not limited to case notes, program documentation and required reporting.
Oversees participants in their assigned areas (communities) and ensures the program is being carried out in compliance with policies, procedures and contract guidelines/regulations.
Attends staff meetings; provides verbal communication on participants and receives new referrals.
Maintains standards and practice in accordance with applicable laws, regulations and requirements, as well as professional standards.
Enhances professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.
Ensures HIPAA compliance.
Responsible for the safety of all persons served under his/her supervision.
Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
Maintains confidentiality of all privileged information.