Senior Change Manager

West Fraser•Memphis, TN

About The Position

As the Senior Change Manager, you will partner with project leaders, senior advisors, project managers, and operational teams to turn project impacts into clear, practical actions. You will help coordinate readiness activities and support smooth transitions into day-to-day operations across strategic IT initiatives, including ERP implementations, digital workplace modernization, ServiceNow transformation, cybersecurity, process automation, AI adoption, and enterprise collaboration technologies. Working in a fast-paced, multi-project environment, you will bring sound judgment, strong prioritization, and the ability to move work forward independently while staying aligned on key decisions, risks, and priorities.

Requirements

Proven ability to independently lead change management and readiness activities across multiple concurrent projects
Strong prioritization and judgment in high-volume environments with shifting priorities and operational dependencies
Ability to translate complex project changes into clear operational actions and practical guidance
Strong facilitation, stakeholder management, and communication skills across operational and leadership audiences
Ability to identify risks, dependencies, and execution gaps early and recommend practical actions
Experience supporting implementation, stabilization, and operational transition activities
Ability to maintain momentum and drive execution with limited direction
Strong written and verbal communication skills, including concise executive-level updates
8+ years of progressive experience in Organizational Change Management, Business Transformation, Program Delivery, or a related discipline
Experience supporting ERP, digital transformation, ServiceNow, Microsoft 365, or enterprise application implementations
Experience in manufacturing, forestry, industrial, or multi-site operating environments is strongly preferred
Demonstrated success managing multiple complex initiatives simultaneously

Nice To Haves

Experience in structured governance, audit, or control-focused environments considered an asset
Experience supporting business, operational, or technology-enabled transformation initiatives considered an asset
Prosci Change Management Certification
PMP Certification
Certified Scrum Master (CSM) or Agile certification
ITIL Foundation certification

Responsibilities

Lead change management and operational readiness activities across multiple concurrent projects, helping ensure successful implementation and minimizing operational disruption.
Lead change management and operational readiness activities aligned with project timelines and business priorities
Partner with project leaders, senior advisors, and project managers to align on priorities, risks, impacts, and implementation plans
Integrate change and readiness activities into project delivery plans and translate impacts into practical operational guidance
Support implementation stabilization during rollout and Hypercare periods
Develop and maintain West Fraser’s enterprise Organizational Change Management methodology, standards, templates, and governance processes
Serve as a subject matter expert in organizational change management, adoption, communications, and stakeholder engagement
Build change capability through coaching, training, and mentoring project managers and business leaders
Develop communication strategies for major technology and business transformation initiatives
Oversee training materials, job aids, user guides, and adoption resources
Ensure operational, service management, and support teams are prepared for process and technology changes and successful go-live events
Facilitate discussions that align stakeholders on impacts, expectations, dependencies, and readiness activities
Support leaders in communicating operational changes and reinforcing implementation expectations
Clarify roles, responsibilities, escalation paths, and operational impacts during implementation activities
Identify operational readiness risks, execution gaps, dependency conflicts, and adoption concerns early
Surface risks with clear context, business impacts, and recommended actions
Align with project leadership and senior advisors on escalation and mitigation for high-impact risks
Monitor implementation and readiness activities to identify where additional support or intervention may be needed
Provide concise, insight-driven updates on operational impacts, risks, and implementation status
Independently manage change and readiness activities across multiple concurrent initiatives
Prioritize work based on operational impact, implementation risk, timing, and cross-functional dependencies
Maintain visibility across projects to identify overlap, competing priorities, and resource constraints
Move work forward, remove barriers, and adjust priorities as delivery needs evolve
Support consistent implementation approaches, readiness practices, and communication standards across projects