Senior Change Manager

Hiscox

About The Position

The Hiscox UK Transformation Team acts as a liaison between business and technology teams, ensuring that technology changes are prioritized, defined, broken down, and delivered effectively to achieve strategic business goals and support the technology strategy. This involves understanding the complete context of change and focusing on value to ensure both the right initiatives are undertaken and they are executed correctly. The team seeks collaborative individuals who excel at building relationships, are comfortable challenging existing practices, and can guide consensus and lead people through the entire change process, from conception to completion.

Requirements

Experience designing actionable change plans and aligning them with team dynamics and organisational priorities.
Experience managing change management and engagement activities across multiple initiatives to ensure successful implementation of change initiatives.
Strong interpersonal skills with a focus on relationship-building and tailoring engagement strategies to meet their needs and expectations.
Ability to pivot and adjust in response to changing priorities.
Apply effective problem-solving techniques to simplify complex information, creating actionable insights and strategies for change management.
Ability to use data and insights to refine change strategies and measure success.
Ability to balance business value, customer needs, and technical considerations in decision-making.
A baseline understanding of Agile product development methodologies.
Background in Insurance or another highly regulated or complex industry (e.g., finance, gov & health etc.).

Responsibilities

Manage the change portfolio for projects and value streams to identify areas of adoption risk and opportunities to merge change initiatives.
Conduct change assessment to determine the level of change management required for projects and initiatives in the pipeline.
Coach and upskill change managers, project managers, and product owners on change management principles and activities.
Represent business readiness and change activities in governance forums.
Lead communities of practice with Change Management and Communication professionals to share knowledge, best practices, and innovative approaches.
Foster strong relationships with business partners and exec sponsors to gain buy-in and drive accountability for change adoption.
Fulfill change management activities for medium and large change initiatives, including driving alignment in the change vision & canvas, mapping the stakeholder landscape, developing change journeys, designing and implementing interventions to increase awareness, understanding, and knowledge across impacted stakeholders, and monitoring adoption.
Work with SMEs, product owners, and delivery teams to develop relevant engagement and training content to drive adoption.
Facilitate feedback loops to capture lessons learned and improve future change initiatives.
Support and advise project and delivery teams to identify the elements and activities required for effective change and provide guidance on small initiative change execution.
Develop and work with the comms and engagement manager to execute comprehensive communication plans to ensure stakeholders are well-informed, engaged, and aligned with organizational changes.