Senior Change Management Consultant

CapTech Consulting • Philadelphia, PA

3h • Hybrid

About The Position

CapTech is seeking a Senior Organizational Change Management Consultant to focus on the people side of change, including changes to business processes, systems, technologies, and AI-enabled solutions. The role involves ensuring adoption and value realization from technology initiatives by acting as a trusted advisor to client stakeholders and leading enterprise change efforts. The consultant will develop comprehensive, AI-informed change management strategies, design AI-supported data collection approaches, and facilitate client interactions. They will analyze data using AI-assisted techniques, identify and mitigate people-related risks, and design AI-enabled learning strategies. The role also includes leading adult learning activities, engaging with senior leaders, facilitating role and organizational design, and mentoring OCM team members.

Requirements

• 10+ years experience delivering enterprise-scale change management within large organizations.
• Demonstrated progression and growth within the OCM discipline through past career experiences.
• Proven ability to produce and own high quality deliverables that meet client needs, including strategic communications and training materials.
• Knowledge and application of PROSCI and other change management methodologies and tools.
• Excellent written and verbal communication that is effective to all levels in an organization.

Responsibilities

• Focus on the people side of change, including changes to business processes, systems, technologies, and AI-enabled solutions, ensuring adoption and value realization from technology initiatives.
• Quickly become familiar with client business challenges, technologies, and AI use cases to understand the environment for change and act as a trusted advisor to client stakeholders while leading enterprise change efforts.
• Develop comprehensive, AI-informed change management strategies encompassing communication, sponsorship, stakeholder engagement, learning, and measurement, with clear dependencies and success metrics defined.
• Design AI-supported data collection approaches (e.g., surveys, readiness assessments, sentiment analysis, adoption and usage metrics) defining measurement strategies, dependencies, and success criteria tied to change outcomes.
• Facilitate client interactions (e.g., stakeholder interviews, leadership meetings, design sessions, and workshops), incorporating AI-enabled insights, synthesized themes, and scenario analysis to accelerate decision-making and alignment.
• Analyze qualitative and quantitative data using AI-assisted techniques to develop evidence-based findings, insights, and recommendations that inform change strategies, risk mitigation, and leadership actions.
• Identify people, readiness, and adoption risks associated with business and changes, and develop proactive response strategies informed by risk modeling and trend analysis.
• Design and develop AI-enabled learning strategies utilizing appropriate mechanisms (e.g., simulations, self-paced learning, adaptive learning paths, assessments, and exams), ensuring alignment to adult learning principles and measurable learning outcomes.
• Lead adult learning activities, including Train-the-Trainer programs, while enabling instructors and leaders to effectively use learning tools and content.
• Interact and engage with Sponsors and Senior Leaders, translating AI-driven insights into clear change narratives, sponsorship actions, and leadership messaging.
• Facilitate role and organizational design by leveraging AI-supported workforce analysis, role clarity models, and dependency mapping to define optimal structures, roles, and capabilities required for future-state operations.
• Lead and mentor OCM team members, ensuring quality, consistency, and ethical use of AI-enabled tools in the development of change deliverables.

Benefits

• Generous PTO
• Health coverage
• Disability insurance
• Paid family leave
• Learning & Development Programs (certification and tuition support, digital on-demand learning courses, mentorship, skill development paths)
• Modern Health (mental health and well-being platform)
• Carrot Fertility (fertility and family-forming coverage)
• Fringe (lifestyle benefits stipend)
• Employee Resource Groups
• Philanthropic Partnerships
• 401(k) Matching

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed