Senior Certification Exam Portfolio Manager

Palo Alto Networks•Office - USA - CA - Headquarters, CA

4d•Onsite

About The Position

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary The Senior Certification Exam Portfolio Manager is responsible for maintaining the integrity, validity and reliability of the Palo Alto Networks Certification Program. In this role, you will oversee the design, development and maintenance of industry-leading certification exams through the use of AI-generated item banks and analytics. The Exam Program Manager works collaboratively with stakeholders, subject-matter experts and external vendors focusing on supporting the growth and evolution of the Palo Alto Networks Certification Program across the entire landscape of Palo Alto Networks technology.

Requirements

Proven experience in developing and implementing solutions using modern AI, particularly Generative AI.
Strong understanding of Generative AI best practices, including model fine-tuning, ethical AI principles, and evaluating model outputs.
Exceptional interpersonal and relationship-building skills; exhibits a positive attitude and a professional demeanor.
Strong analytical and organizational skills.
Effective ability to work independently as well as collaboratively with internal and external stakeholders.
Strong project management skills.
2+ years of exam program management and development.
Knowledge of certification industry standards and processes.
Experience working with credentialing programs.
Bachelor’s degree or equivalent work experience.

Nice To Haves

Palo Alto Networks Cybersecurity Apprentice and Cybersecurity Practitioner certifications are strongly encouraged.

Responsibilities

Manage the design, development and maintenance processes for multiple certification exams.
Drive the full lifecycle of AI-generated item development, from prompt engineering and SME collaboration to model-output validation and refinement.
Maintain exam-specific item banks by leveraging AI tools to audit content for relevance, accuracy, and potential bias, ensuring all items meet quality standards.
Develop deep expertise in all required systems, especially AI-powered platforms for content generation, item management, and analytics reporting.
Manage and optimize content workflows by integrating AI-driven processes to improve efficiency, scale, and time-to-market.
Manage the exam form development and publishing process, utilizing AI-assisted tools for psychometric analysis and form assembly to ensure fairness and validity.
Work closely with internal stakeholders and testing vendors.