Senior Center Director (4480)

LIFELONG MEDICAL CARE•Berkeley, CA

22h•Onsite

About The Position

The Senior Center Director is a full-time, onsite position that provides strategic and operational leadership for a portfolio of health centers, ensuring consistent, high-performing operations across access, workforce, financial stewardship, quality, and compliance. This role directly supervises Center Directors and serves as the primary operational partner to Regional Medical Directors and centralized departments. The Senior Center Director translates organizational strategy into regional execution, standardizing practices while allowing for site-level nuance. The role is accountable for performance outcomes, leadership development, regulatory readiness, and cross-site operational alignment within a Federally Qualified Health Center environment. This position reports to the Head of Clinical Operations. LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

Requirements

Bachelor’s degree in Health Administration, Public Health, Business Administration, Nursing, or related field required; equivalent experience may be considered.
Minimum of 8–10 years of progressively responsible healthcare operations leadership experience, preferably in an FQHC, community health center, or safety-net system.
Demonstrated experience leading multi-site ambulatory operations and supervising senior operational leaders.
Strong working knowledge of HRSA Health Center Program requirements, Medi-Cal/Medicare operations, UDS, and payer contracts.
Proven ability to manage regional budgets, labor performance, and operational KPIs.
Experience leading change management, performance improvement, and standardization initiatives.
Advanced data interpretation and executive-level communication skills.
Ability to balance operational efficiency, financial stewardship, compliance, and patient experience in a complex healthcare environment.
Strong analytical skills with the ability to translate data into actionable operational strategies.
Ability to lead through change, manage ambiguity, and align diverse stakeholders around shared goals.
Demonstrated commitment to health equity, culturally responsive care, and community-based service delivery.
High level of integrity, professionalism, and accountability.

Nice To Haves

Master’s degree (MHA, MPH, MBA, or related field).
Experience in a large, multi-site FQHC or integrated ambulatory network.
Experience working in unionized environments.
Formal training in Lean, Six Sigma, Quality Improvement, or Change Management.
Familiarity with California healthcare regulatory environment.
Bilingual or multilingual skills reflective of communities served.

Responsibilities

Accountable for the aggregated operational and financial performance of assigned health centers, including regional budget planning, monitoring, and variance management.
Reviews and synthesizes site-level operational dashboards (e.g., Tableau) to identify trends, risks, and opportunities across the region.
Partners with Finance and Operations leadership to implement corrective actions, performance improvement plans, and resource reallocations as needed.
Ensures Center Directors are effectively managing site-level budgets, labor utilization, and productivity targets.
Directly supervises, coaches, and evaluates Center Directors (I and II), ensuring consistent execution of operational expectations.
Sets clear performance standards and accountability frameworks for Center Directors, aligned with organizational priorities.
Supports leadership development, succession planning, and performance management in partnership with Human Resources.
Provides escalation support for complex staffing, operational, or performance issues at the site level.
Oversees regional performance related to patient access, schedule utilization, panel capacity, and visit throughput.
Ensures alignment and consistency in template standards, access models, and scheduling practices across sites.
Partners with Central Templating and Patient Services leadership to implement and sustain regional access strategies.
Monitors access equity, continuity of care, and service availability across the region.
Leads regional operational planning, ensuring consistent implementation of policies, workflows, and service standards.
Drives cross-site performance improvement initiatives using data-driven methodologies (e.g., PDSA, Lean, DMAIC).
Balances standardization with site-specific needs, ensuring scalability and sustainability.
Supports implementation of organizational pilots, initiatives, and operational changes across multiple sites.
Ensures regional readiness for HRSA Operational Site Visits (OSVs), audits, and regulatory reviews.
Oversees implementation and sustainability of corrective action plans across sites.
Partners with Compliance, Quality, and Clinical Leadership to ensure consistent adherence to HRSA, Medi-Cal, Medicare, UDS, and payer requirements.
Ensures Center Directors maintain accurate documentation, policies, and operational controls.
Serves as the primary operational partner to Regional Medical Directors, aligning clinical and operational priorities.
Collaborates with centralized departments (Finance, HR, Facilities, IT, Compliance, Quality, Revenue Cycle) to resolve regional operational challenges.
Escalates systemic risks or barriers to senior leadership with recommended solutions.
Oversees regional facilities readiness, safety protocols, and emergency preparedness in coordination with Facilities and Senior Director of Safety
Ensures consistent compliance with infection prevention, environmental safety, and workplace safety standards.
Provides oversight and guidance for vendor management and facilities-related issues escalated from sites.
Champions a patient-centered, equity-driven culture across all assigned health centers.
Uses patient experience data, grievances, and complaints to drive regional improvements.
Reinforces organizational values, accountability, and respectful workplace standards across leadership teams.
Represents operations leadership in internal and external meetings as assigned.
Performs additional duties as required to support organizational priorities.