Senior Catering Sales Manager

Compass Group•Baltimore, MD

16d•$60,000 - $65,000•Onsite

About The Position

As the Senior Catering Manager, you will be responsible for in-house catering facilities, managing the daily operations of all catering functions, coordinating all function activities with the catering operations and culinary teams. Ensures all catering services exceed guest expectations. Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability. Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding / compliance and external guest’s expectation of services. Has location specific food and wine knowledge. Initiates contact with clients to secure their food and beverage selections in advance of event dates. Has strong attention to detail. Holds team accountable to steps of service to deliver great guest service. Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time. Ensures show quality standards are maintained at all times. Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members. Regularly obtains feedback from clients and guests to improve operations. Supports and communicates Company initiatives. Respond and assist in any departmental guest service issues. Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards. Develops and executes strategic research programs and plans in accordance with Core Signatures. Thoroughly and accurately uses applicable Levy systems (Purchasing Systems, Point-of-sale, WFM, eReserve and more). Achieves daily sales and assigned cost goals. Achieves assigned budget goals. Employs good safety and sanitation practices. Follows and enforces responsible alcohol service policies. Executes required daily reporting in a timely manner. Completes required department reports and compiles information at month end closing. Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook. Assures the continual process of revenue development. Promotes the sale of profitable Levy services. Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines. Assures the complete billing for client services and receipt of payments in accordance with Levy standards. Uses all performance management tools to provide guidance and feedback to team. Promotes a cooperative work climate, maximizing productivity and morale. Conducts regular scheduled meetings to ensure lines of communication are open between management and team members. Interviews, hires, trains and develops team members according to Levy guidelines. Displays a positive attitude towards team members.

Requirements

3+ years of experience in a food and beverage operational position
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills

Nice To Haves

Bachelor’s degree in hospitality management is preferred

Responsibilities

Manage the daily operations of all catering functions.
Coordinate all function activities with the catering operations and culinary teams.
Ensure all catering services exceed guest expectations.
Present Levy catering services to guests in a manner that exceeds guest expectations and profitability.
Communicate client’s needs through timely and detailed written and verbal communications.
Secure food and beverage selections from clients in advance of event dates.
Hold team accountable to steps of service to deliver great guest service.
Ensure team members consistently deliver Heartfelt Hospitality to every guest, every time.
Maintain show quality standards at all times.
Build and maintain strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members.
Obtain feedback from clients and guests to improve operations.
Support and communicate Company initiatives.
Respond and assist in any departmental guest service issues.
Execute all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards.
Develop and execute strategic research programs and plans in accordance with Core Signatures.
Use applicable Levy systems (Purchasing Systems, Point-of-sale, WFM, eReserve and more).
Achieve daily sales and assigned cost goals.
Achieve assigned budget goals.
Employ good safety and sanitation practices.
Follow and enforce responsible alcohol service policies.
Execute required daily reporting in a timely manner.
Complete required department reports and compile information at month end closing.
Ensure team members adhere to Levy Company guidelines.
Assure the continual process of revenue development.
Promote the sale of profitable Levy services.
Prepare account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines.
Assure the complete billing for client services and receipt of payments in accordance with Levy standards.
Use all performance management tools to provide guidance and feedback to team.
Promote a cooperative work climate, maximizing productivity and morale.
Conduct regular scheduled meetings to ensure lines of communication are open between management and team members.
Interview, hire, train and develop team members according to Levy guidelines.
Display a positive attitude towards team members.