Senior Category Manager

Microsoft•Redmond, WA

10d•$106,400 - $222,600

About The Position

At Microsoft Consumer Sales, our mission is to earn fans and drive growth by creating meaningful connections that delight and empower customers. We engage consumers around the world throughout their shopping journey, whether in physical retail stores or digital experiences across partner channels for Windows, Microsoft 365, Surface, and Copilot. In partnership with retailers, OEMs, and silicon partners, we drive profitable growth across Windows, Surface, and Microsoft 365 while helping customers discover how Copilot can be their preferred AI companion to achieve more. As a member of our team, you’ll be part of growing a multi-billion-dollar business, charting new areas of innovation and impacting billions of lives around the world. You also will be a part of a culture centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. If that appeals to you, it’s an exciting time to be a part of the Consumer Sales Team. In Surface, our business goal is clear: Profitably Grow Surface Volume & Share. We accomplish this goal in two ways: Selling TO our retail partners: Use consumer insights, market data, store level analysis, and device sales information to evaluate our business performance and develop seasonal, launch & sustain plans to improve our partners business, win share, sell units, and drive revenue/ GM. Selling THRU our retail partners: Plan and execute thoughtful and impactful promotions and full-funnel-marketing plans, focused on driving purchase intent, conversion & post purchase advocacy & consumer lifetime value for Surface devices & accessories.

Requirements

Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, Engineering, or related field AND 4+ years category management, product management, marketing strategy, business planning, product planning, or related work experience OR equivalent experience.
4+ years experience managing and expanding a category and attaining sales and profitability targets within a complex (e.g., multinational or matrixed) organization OR equivalent experience.

Nice To Haves

Master's Degree in Business Administration, Business, Marketing, Communications, Economics, Public Relations, or related field AND 6+ years category management, product management, marketing strategy, business planning, product planning, or related work experience OR Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, Engineering, or related field AND 8+ years category management, product management, marketing strategy, business planning, product planning, or related work experience OR equivalent experience.

Responsibilities

Own the Americas CPFR/ADP process end to end — cadence, assumptions, consolidation, and publishing the demand signal.
Hold accountability that Sell-In revenue and gross margin (GM) are met or exceeded.
Run monthly demand-plan reviews with each market-maker account, holding the consolidated plan within tolerance of their financial targets.
Reconcile Sell-In and channel inventory to Sell-Through / WOS targets, ensuring aligned signals across Sales, Channel Ops, Category, and Supply Chain.
Own launch and EOL supply readiness, and build contingency / agility models that turn demand shifts into supply action.
Stand up and run the weekly cadence that keeps supply and demand synced early: Monday supply update; Tuesday account outlook (Sell-In and Sell-Through); Wednesday consolidated Americas Sell-In view vs. plan; Thursday readout to WW Category.
Continuously improve Sell-Through demand forecasting and channel-inventory monitoring.
Own the Sell-In outlook by account within the consolidated Americas plan (sell-thru and promo by account are set by the account and category owners).
Provide the context and insight behind the Sell-In plan — the assumptions, drivers, and risks that explain the numbers, not the numbers alone.
Orchestrate across NA account, operations, finance, supply chain, and marketing teams to converge on one plan — leading through influence without authority across partner and direct.
Partner with the US and Distribution/Canada account leads (including D&H, Ingram, and Synnex) to align sell-in and inventory positions; the role owns the cross-account process and consolidation, while the account relationships remain with the account leads.
Optimize MSFT, distributor, and end-retailer inventory positions across the portfolio.