Senior Catastrophic Claims Representative

Definity Insurance Company•Toronto, ON

5d•CA$59,300 - CA$109,200•Hybrid

About The Position

The successful candidate will be responsible for evaluating, estimating, negotiating, and settling property catastrophe claims in accordance with company standards. This role involves traveling to loss locations across Canada in response to catastrophic weather events to provide excellent customer service to affected clients. The candidate will deploy approved loss cost control programs and technology to investigate, negotiate and settle moderate to complex personal claims. They will develop and record claim and/or coverage information, document notes, and drive claims towards closure. The role requires interpreting policy wordings for correct coverage decisions, reviewing claim evidence, photos, and investigative documentation to identify subrogation opportunities or potential third-party liability exposure. Maintaining relationships and providing accurate direction to vendors and experts within corporate guidelines is also key. Knowledge of building codes and by-laws pertaining to structural repairs is necessary. While not deployed on CAT events, the candidate will support regional adjusting functions by working business-as-usual claims and support the national appraisal function by completing reinspections.

Requirements

Minimum of 2 years’ experience as a property claim adjuster or appraiser.
Thorough knowledge of Xactware software and experience writing estimates in Xactimate for both interior and exterior property damages and navigating Xactanalysis.
Demonstrated ability to create detailed repair scopes/estimates on moderately complex losses.
Strong verbal and written communication skills.
Ability to work autonomously.
Professional, friendly, courteous in all interactions.
Flexible and ability to remain calm while under pressure.
Successful clearance of background checks (including criminal checks and leadership references).

Nice To Haves

University degree, college diploma, and/or CIP designation is an asset.
Experience using estimating software such as PLNAR, HOVER, Eagleview, etc. is an asset.
Bilingual (French & English) a strong asset.

Responsibilities

Evaluating, estimating, negotiating, and settling property catastrophe claims in accordance with company standards.
Traveling to loss locations across Canada in response to catastrophic weather events.
Providing excellent customer service to affected clients.
Deploying approved Economical loss cost control programs and technology to investigate, negotiate and settle moderate to complex personal claims.
Developing and recording information pertaining to the claim and/or coverage, documenting notes in the appropriate system(s) and driving the claim towards closure.
Interpreting policy wordings to make correct coverage decisions.
Reviewing claim evidence, photos, and investigative documentation to assist in identifying subrogation opportunities or identifying potential third-party liability exposure.
Maintaining relationships and providing accurate direction to appropriate vendors & experts within corporate guidelines.
Supporting regional adjusting functions while not deployed by working business as usual claims as required.
Supporting national appraisal function while not deployed on CAT by completing reinspections.