Senior Casualty Claims Specialist, Attorney Represented - Central Time Zone

Liberty Mutual Insurance•Indianapolis, IN

15d•$61,000 - $126,000

About The Position

Liberty Mutual is hiring a Senior Claims Specialist for its Personal Lines Casualty Attorney Represented team. The role manages, investigates, and resolves attorney-represented and litigated auto and homeowner bodily injury claims, providing prompt, quality service to policyholders on claims of mild to moderate severity and/or complexity. The position follows a Central time schedule. Candidates who live within 50 miles of a Liberty Mutual Claims office are expected to work on-site at least two days per month; candidates living more than 50 miles from an office may work fully remotely. The start date is January 11, 2027. Training attendance and active engagement are mandatory. The role requires strong communication, interpersonal, analytical, investigative, and negotiation skills, along with competency in legal liability, insurance policy coverage, and state tort law. The required capabilities are normally acquired through a bachelor's degree or equivalent experience and at least 12–18 months of directly related experience. Proper licensing must be obtained as required. Applicants residing in Washington state, California, or the District of Columbia are not eligible at this time.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Demonstrated competency in legal liability, general insurance policy coverage, and state tort law.
Bachelor's degree or equivalent experience, with at least 12–18 months of directly related experience.
Ability to obtain proper licensing as required.

Nice To Haves

At least 1 year of Personal Lines third-party auto casualty experience.
At least 1 year of attorney-represented experience.
Experience handling litigated third-party auto casualty claims.
Experience handling uninsured and underinsured motorist (UM/UIM) claims.
Customer service experience.

Responsibilities

Manage, investigate, and resolve claims; investigate and evaluate coverage, liability, and damages; and settle claims within prescribed authority levels.
Identify potentially suspicious claims and refer them to SIU; identify opportunities for third-party subrogation.
Prepare for and attend trials, hearings, and conferences, and report claim status to Home Office and local management.
Confer with trial counsel and prepare trial reports.
Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as necessary and advise on the proper course of action.
Respond to written and telephone inquiries, including status reports.
Ensure the adequacy of reserves.
Maintain security of claims financial processing and information in claims files.
Update files and provide comprehensive reports as required.
Manage the practices and billing activities of outside and in-house counsel.
Attend and actively engage in mandatory training.