Senior Casualty Claims Specialist, Attorney Represented - Southeast

Liberty Mutual•Suwanee, GA

18d

About The Position

Liberty Mutual’s Personal Lines Casualty team is hiring a Senior Claims Specialist for its Attorney Represented team. The role manages attorney-represented and litigated auto and homeowner’s bodily injury claims, including mild-to-moderate severity and/or complexity claims. The specialist manages, investigates, and resolves claims and helps provide prompt, quality service to policyholders. The role follows an Eastern time schedule. It is hybrid for candidates living within 50 miles of a Liberty Mutual Claims office, who are expected to work onsite at least two days per month. Candidates living more than 50 miles from a claims office may work fully remotely. The start date is January 11, 2027. Training attendance and active engagement are mandatory. Applicants residing in Washington state, California, or the District of Columbia are not eligible at this time.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Demonstrated competency in legal liability, general insurance policy coverage, and state tort law.
A bachelor's degree or equivalent experience, and at least 12–18 months of directly related experience.
Ability to obtain proper licensing as required.

Nice To Haves

At least one year of Personal Lines third-party auto casualty experience.
At least one year of attorney-represented experience.
Experience handling litigated third-party auto casualty claims.
Experience handling uninsured and underinsured motorist (UM/UIM) claims.
Customer service experience.

Responsibilities

Manage, investigate, and resolve claims.
Investigate and evaluate coverage, liability, and damages, and settle claims within prescribed authority levels.
Identify potentially suspicious claims and refer them to SIU; identify opportunities for third-party subrogation.
Prepare for and attend trials, hearings, and conferences, and report claim status to Home Office and local management.
Confer with trial counsel and prepare trial reports.
Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as necessary and advise on the proper course of action.
Respond to written and telephone inquiries, including requests for status reports.
Ensure reserves are adequate.
Safeguard financial claim processing and information contained in claims files.
Update files and provide comprehensive reports as required.
Manage the practices and billing activities of outside and in-house counsel.
Attend and actively engage in mandatory training.