Senior Casualty Claims Representative (Hybrid, Webster)

MAPFRE • Webster, MA

16d • $52,100 - $81,500 • Hybrid

About The Position

Are you an experienced claims professional who thrives on solving complex challenges and making a meaningful impact for customers? As a Senior Casualty Claims Representative, you will independently manage moderate-severity Bodily Injury and Uninsured/Underinsured Motorist (UM/UIM) claims from investigation through resolution. You'll leverage your expertise in coverage analysis, liability determination, negotiation, and litigation management to deliver fair, timely outcomes while providing exceptional customer service. In this role, you'll collaborate with customers, attorneys, medical providers, and business partners, using your strong analytical, investigative, and communication skills to navigate complex claim situations. This is an excellent opportunity to take ownership of your work, mentor others, and contribute to a high-performing team committed to delivering outstanding claims service and customer experiences.

Requirements

• Minimum of 2 years of casualty claims adjusting experience.
• Completion of the Casualty Claims Training Program.
• Strong investigative, analytical, and negotiation skills.
• Ability to assess liability, evaluate damages, and make sound claim decisions.
• Experience communicating with attorneys, medical providers, customers, and other claim stakeholders.
• Strong written and verbal communication skills.
• Ability to effectively prioritize and manage a caseload in a fast-paced environment.
• Strong business judgment, organizational skills, and attention to detail.
• Bachelor's degree, associate degree with related experience, or equivalent combination of education and experience.

Nice To Haves

• Insurance industry designations or claims-related certifications are a plus.

Responsibilities

• Independently manage moderate-severity Bodily Injury and UM/UIM claims from investigation through resolution.
• Analyze coverage, determine liability, evaluate damages, and negotiate fair claim settlements.
• Conduct comprehensive investigations using statements, reports, medical records, and other supporting documentation.
• Manage litigated claims and collaborate with attorneys, experts, and other stakeholders throughout the claims process.
• Identify fraud indicators, subrogation opportunities, and claim exposures while ensuring compliance with regulatory requirements.
• Deliver exceptional service to customers, claimants, attorneys, and business partners through timely and professional communication.
• Maintain accurate documentation, manage claim reserves, and meet productivity and quality goals.
• Mentor less experienced team members and contribute to continuous improvement initiatives.

Benefits

• A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.
• Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.
• Choice of comprehensive medical, dental and vision insurance coverage under group plans offered by the company.
• STD, LTD, Life Insurance, FSA, HSA and various wellness programs
• $0 employee-only health insurance options available for eligible employees earning under $75,000 annually

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree