Senior Casino Marketing Manager - MGM Grand Detroit
About The Position
Join our team as a Senior Manager of Casino Marketing and take the lead in driving high-impact player engagement and revenue growth. In this dynamic role, you’ll inspire and manage a high-performing team while leveraging data and analytics to uncover trends, optimize performance, and elevate the guest experience. We’re looking for a relationship-driven leader who excels at building trust with VIP guests—even in challenging situations—and can turn complex interactions into lasting loyalty. If you thrive in a fast-paced environment, are passionate about coaching teams, and know how to blend strategic insight with exceptional service, we want to hear from you.
Requirements
- Two years of relevant marketing management experience; preferably in a casino environment
- Ability to work a flexible schedule to include weekends, holidays, and evenings
Responsibilities
- Oversee daily operations of Casino Marketing team by providing leadership and management to Customer Development Team through regular recognition, coaching and feedback to enhance their performance.
- Partner with Marketing, Advertising and Special Events teams for all VIP Marketing needs.
- Review and analyze data for trends and opportunities to increase operational efficiencies and enhance guest experience.
- Respond to guest correspondence and/or guest concerns in a professional and timely manner, achieving positive guest/problem resolution.
- Develop and maintain policies and procedures that increase efficiency and promote quality and quantity standards to ensure maximum resort experience for all guests, while maintaining profitability.
- Maintain an effective training program that enhances technical and service driven curriculum for department.
- Identify and overcome obstacles, resolve problems and remove roadblocks to enhance the employee and guest experience.
- Maintain a work environment that promotes teamwork, performance feedback, recognition, leadership development, mutual respect and employee engagement.
Benefits
- Health & Income Protection Benefits (For eligible employees)
- Wellness incentive programs to help you stay healthy physically and mentally
- Various programs and networking opportunities to help you get promoted
- Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
- Free meals in our employee dining room
- Free parking
- Free access to our employee fitness center
- Volunteer opportunities to give back to the community
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
501-1,000 employees
