Senior Cash Applications Specialist

Centric Brands•Greensboro, NC

1d•Hybrid

About The Position

The Senior Cash Applications Specialist is responsible for the accurate and timely application of customer payments within a fast-paced, high-volume Accounts Receivable environment. This position requires strong analytical and problem-solving skills to identify customer remittances, determine appropriate payment application, research discrepancies, and ensure cash is accurately posted and coded. The successful candidate must be proficient in leveraging automation and manually researching complex customer accounts, resolving unapplied or unidentified cash, understanding deductions and chargebacks, and collaborating across departments to support accurate customer account balances.

Requirements

Prior experience in Cash Applications, Accounts Receivable, or a related accounting function required.
Experience working in a high-volume, fast-paced transaction processing environment.
Working knowledge of Accounts Receivable processes and basic accounting principles, including debits and credits.
Understanding of customer remittances, deductions, chargebacks, short payments, credits, and unapplied cash.
Strong analytical and problem-solving skills with the ability to independently research account and payment discrepancies.
Strong attention to detail and commitment to accuracy.
Strong written and verbal communication skills, including professional communication with customers.
Proficiency with Microsoft Excel and other Microsoft Office applications.
Experience with ERP and Accounts Receivable systems.

Nice To Haves

Experience with remote deposit processing or similar banking functions preferred.

Responsibilities

Process and apply high volumes of customer payments, including ACH, wire, check, and other electronic payment methods.
Review and interpret customer remittance information to determine the appropriate application of payments to invoices and other open items.
Research unidentified or unapplied cash using customer documentation, internal systems, account history, customer portals and other available resources.
Contact customers when necessary to obtain remittance information or clarify payment details.
Identify and appropriately code deductions, chargebacks, short payments, overpayments, credits, and other payment variances.
Route deductions, chargebacks, and other exceptions to the appropriate AR team for research and resolution.
Apply basic accounting principles, including debits and credits, when posting, coding, correcting, or researching transactions.
Perform payment reversals, reapplications, and account corrections when appropriate and authorized.
Perform remote deposit functions, including preparation, processing, and verification of customer checks.
Collaborate with Collections, Credit, Chargebacks/Deductions, Accounting, Customer Service, and other internal departments to research and resolve payment-related issues.
Maintain clear and accurate supporting documentation and audit trails for cash application activity.
Escalate complex or unresolved payment discrepancies to the Cash Applications Manager as appropriate.
Follow established internal controls, segregation-of-duties requirements, and company policies related to cash handling and transaction processing.
Identify recurring cash application issues and communicate opportunities for process improvement.