Senior Case Study Proctor - 6385704

Accenture•San Francisco, CA

29d•$58 - $68•Onsite

About The Position

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Role Overview: As a Case Study Senior Proctor, you will be at the front lines of cutting-edge research, responsible for executing case study sessions with connected devices and absolute precision. You will be the guardian of data integrity, ensuring every session adheres strictly to established study protocols. You will serve as a professional guide for participants while maintaining peak performance of hardware, including sensors and wearables—to guarantee the capture of high-fidelity research data. This role is ideal for someone who balances technical troubleshooting skills with a professional, participant-focused demeanor. You will ensure that every byte of data collected meets the highest standards of quality, confidentiality, and safety.

Requirements

Minimum 2 years of work experience
Proven ability to follow complex, detailed research or technical protocols without deviation.
Hands on experience troubleshooting hardware sensors, and software interfaces.
Proficiency in secure file handling procedures and data upload systems.
Skill in setting up physical spaces and technical equipment for optimal performance.
Ability to maintain accurate logs and generate clear, concise issue reports.
Exceptional verbal communication skills, specifically the ability to explain technical tasks to non-technical participants.
A calm, professional demeanor, especially when working under time constraints or handling technical delays.
High situational awareness to catch subtle errors in case study or participant behavior.
Unwavering commitment to ethics, confidentiality, and data security.
Adaptability to support shifting schedules and evolving study needs.
High School Diploma / GED

Responsibilities

Conduct case study sessions in strict accordance with approved study designs and research protocols.
Provide clear, concise instructions for participants to ensure they understand procedures and adhere to study requirements
Prepare, calibrate, and organize collection equipment, connected devices, and physical/remote environments prior to each session.
Monitor data streams in real time, making protocol-compliant adjustments to maintain data integrity and prevent loss.
Perform secure data uploads using authorized systems, verifying successful transfer and storage while maintaining strict participant privacy.
Identify and report hardware, software, or procedural glitches. Perform basic troubleshooting and escalate complex issues to Tier 2 support.
Adhere to all safety guidelines and data confidentiality standards, ensuring prompt reporting of any incidents or deviations.
Maintain the flexibility to support urgent or ad hoc case study needs within defined service levels.