Senior Case Manager

Bay Area Community Resources (BACR) • San Francisco, CA

12d • Hybrid

About The Position

This position provides high-quality case management services, including intake, case planning, court advocacy, cognitive behavioral therapy referrals, and linkage to stabilization services. The role involves leading case conferencing sessions with program coordinators and career coaches, and facilitating projects to improve staff performance and client benefits. The Senior Case Manager will be responsible for case managing all youth participating in Re-entry programs, which are funded by a Governor's Office of Business and Economic Development grant. These programs aim to provide job placement, system navigation services, and legal services to address reentry barriers in San Francisco for individuals disproportionately impacted by past drug policies.

Requirements

• Possession of a bachelor's degree or working towards a degree in Criminal Justice, Psychology, Sociology, or related fields. Can be substituted with 4+ years of experience working in youth programs.
• Excellent oral and written communication skills.
• Experience with workforce development programming, as well as education pathways.
• Experience with immigration laws and policies and their impact on marginalized communities.
• Experience working with undocumented and/or system-impacted youth.
• Familiarity with restorative justice, trauma-informed care, and motivational interviewing.
• Ability to maintain confidentiality and demonstrate a high degree of integrity.
• Valid California Driver’s License and insured, registered, and operational vehicle to use for work purposes.
• Must pass a criminal background check and TB test clearance.
• Availability to work in the evenings to meet with participants.
• Periodic Saturdays.
• Ability to be on call.

Nice To Haves

• Familiarity with identification documents from foreign countries and knowledge of how to acquire them.

Responsibilities

• Conduct various assessments of youth/TAY to identify and address wraparound barriers, behaviors, and corresponding characteristics that hinder stability and functionality.
• Generate thorough individual service plans consisting of supportive services, resources, referrals, and linkage to promote stability and functionality.
• Build and maintain strong rapport with youth/TAY so participants identify you as a key figure in their supportive network.
• Develop relationships and maintain communication with supportive networks, providers, and stakeholders in efforts to case conference, strategize, and better serve youth/TAY.
• Collaborate with the Program Manager and Career Coach to facilitate training and workshops and assist with planning career panels, information sessions, and field trips for participants that lead to employment and retention of employment.
• Meet with youth/TAY on a weekly to monthly basis depending on the need to formally monitor progress or regression of individual service plans and implement motivational techniques to keep youth/TAY engaged.
• Work with youth in setting and reaching self-identified educational, professional, and personal long and short-term goals.
• Responsible for maintaining case files with detailed case notes and regular input of participant information into database systems and spreadsheets.
• Attend school meetings, court hearings, and other necessary appointments and act as an advocate when appropriate.
• Responsible for writing character, recommendation, and progress letters/reports for court and/or other institutions.
• Represent BACR at networking and partnership meetings and events.
• Attend semi-monthly staff meetings for case conferencing and/or programmatic discussions.
• Commitment to professional development by attending trainings and workshops to better serve participants.
• Other duties as assigned.

Benefits

• Consideration for employment w/o regard to perceived age, marital or familial status, religion, gender, gender identity, gender expression, sexual orientation, race, creed, color, genetic information, ancestry, national origin, physical or mental disability including AIDS or AIDS-Related Complex or military status.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree