Senior Case Manager

Hamilton Families • San Francisco, CA

3d • Onsite

About The Position

Hamilton Families is seeking a Senior Case Manager to join their Transitional Housing team. This role focuses on providing intensive, strength-based, and trauma-informed services to families in a 12-month transitional housing program. The Senior Case Manager will partner with families to address barriers to housing stability and family crisis, utilizing assessment, intervention, counseling, skill-building, advocacy, and service coordination to enhance family functioning, increase self-sufficiency, and prepare them for independent living. The position requires building therapeutic relationships, facilitating behavioral change, supporting family wellness, and developing individualized interventions for long-term housing stability.

Requirements

• Master's degree in social work (MSW), Marriage and Family Therapy (MFT), Counseling, Psychology, or a closely related behavioral health field.
• Minimum 2 years of experience working with vulnerable families, individuals experiencing homelessness, or similar populations.
• Experience providing direct interventions, counseling, family support, or behavioral health services.
• Knowledge of trauma-informed care, crisis intervention, motivational interviewing, and strength-based practices.
• Experience developing service plans and facilitating behavior change with participants.

Nice To Haves

• Licensed or licensed-eligible (ASW, AMFT, APCC, LCSW, LMFT, LPCC, or equivalent).
• Experience in transitional housing, supportive housing, family homelessness, child welfare, behavioral health, or community mental health settings.
• Familiarity with Bay Area housing and social service systems.
• Bilingual abilities, especially Spanish.
• Experience with Salesforce, HMIS, or other case management databases.

Responsibilities

• Conduct comprehensive biopsychosocial, housing, and family functioning assessments upon program entry.
• Develop individualized Family Stability Plans with measurable goals related to housing, income, health, mental health, parenting, education, and self-sufficiency.
• Provide ongoing therapeutic and solution-focused interventions to support families in overcoming barriers to permanent housing.
• Utilize trauma-informed, strength-based, harm-reduction, motivational interviewing, and family-centered approaches in service delivery.
• Assist families in identifying and addressing challenges related to mental health, substance use, domestic violence, parenting stress, trauma, and social isolation.
• Monitor progress and adjust intervention plans based on family needs and outcomes.
• Support families in developing the skills, knowledge, and confidence necessary to maintain permanent housing after program completion.
• Facilitate education and coaching related to budgeting, financial literacy, tenant rights and responsibilities, conflict resolution, time management, employment readiness, and household management.
• Partner with families to establish sustainable income and employment plans.
• Assist participants in building natural supports and community connections that will remain in place after program exit.
• Create individualized transition plans that promote successful movement from transitional housing to permanent housing.
• Support healthy family relationships and positive parenting practices.
• Connect children and youth to educational, developmental, behavioral health, and enrichment resources.
• Work collaboratively with caregivers to strengthen family resilience and promote child wellbeing.
• Identify and address factors that may impact family functioning and long-term stability.
• Provide crisis intervention, de-escalation, safety planning, and stabilization services as needed.
• Advocate for families with landlords, schools, healthcare providers, behavioral health providers, public benefits agencies, and other community systems.
• Support families in navigating complex service systems and accessing critical resources.
• Participate in multidisciplinary case consultations and program meetings.
• Coordinate services with internal teams and external service providers to ensure integrated care.
• Maintain accurate and timely documentation in electronic databases and participant files.
• Track outcomes, complete reporting requirements, and utilize data to inform service planning and program improvement.
• Represent Hamilton Families at community meetings and partnership collaborations.

Benefits

• Excellent medical, dental, and vision coverage
• Employer matched 403(b) retirement plan
• Wellness and commuter benefit programs
• Paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior