Senior Case Manager

Hope Solutions•Pleasant Hill, CA

9d•$30 - $35•Hybrid

About The Position

Hope Solutions, a non-profit agency founded in 1991, provides permanent housing and support services to homeless or at-risk families and individuals in Contra Costa County. The agency envisions a world where everyone has a home and community support to live with dignity and reach their full potential. Hope Solutions' mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals. The organization is seeking passionate individuals to join their team and make a difference in the lives of others.

Requirements

Knowledge of and belief in “Housing First” philosophy and strategies.
Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless clients with mental disabilities.
BA degree in social work or related field; equivalent experience will be considered.
Minimum of two years’ experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.
Outstanding written and verbal communication skills.
Computer proficiency in the use of Microsoft and database applications.
Must have an operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work.
Must pass LiveScan screening and TB test.
Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night.
Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers, research resources on the internet, and collaborate with community providers with calls/emails.
Office setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing.
Must be able to climb stairs for home visits to consumers in second or third-floor apartments.
Ability to accompany consumers on walks to local resources up to ½ mile in distance.
Candidates must be authorized to work in the USA without the need for sponsorship.

Nice To Haves

Bi-lingual in English/Spanish preferred.
Occasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations.

Responsibilities

Provide home-based case management and supportive mental health services for formerly chronically homeless families with special needs.
Conduct psychosocial, life skills, and financial assessments.
Develop and support the implementation of family service plans.
Facilitate linkage to community and mainstream resources for stable housing and self-sufficiency.
Assist the Program Manager with onboarding new staff, including training on Standards of Practice, documentation, and HMIS/Apricot usage.
Provide shadowing opportunities for new staff in fieldwork, assessments, intakes, and client interactions.
Train and assist staff with program-specific paperwork, contract liaison forms, and filing processes.
Maintain relationships with contract liaisons and referral sources, acting as a point of contact in the manager's absence.
Review, generate, and customize reports in HMIS/Apricot to support team work and monitor program outcomes.
Manage and track subsidy requests and collaborate on data reviews.
Participate in quarterly data and finance meetings.
Provide ongoing support, guidance, and feedback to staff.
Serve as the point of contact when the manager is unavailable.
Attend community and external meetings on behalf of Hope Solutions, creating agendas, hosting discussions, and taking notes.
Maintain awareness of culturally diverse consumer populations and adapt services accordingly.
Maintain contact with consumers and provide home visits based on identified needs.
Work collaboratively with consumers to develop and monitor progress on service plans.
Provide Case Management support, including budgeting, accessing benefits and services, and accompanying consumers to appointments.
Assure the provision of supportive mental health interventions and crisis management.
Provide linkage to medical, mental health, addiction/recovery, financial, legal, and other community services.
Assist consumers in locating housing units and negotiating issues with landlords/property managers.
Collaborate with providers to overcome issues that may place consumers at risk for eviction.
Assist with consumer certification/verification paperwork.
Represent Hope Solutions professionally in all circumstances.
Comply with legal/ethical professional guidelines for consumer confidentiality, HIPAA, consumer rights, and safety.
Comply with all local, state, and federal regulations and agency policies.
Complete required administrative paperwork and reports accurately and in a timely manner.
Attend all required meetings.
Complete personnel-related paperwork and expenditure reports.
Document all services provided in a timely manner.
Assist with data generation for reports and funding applications.
Perform other duties and responsibilities as assigned.
Be available for on-call, after-hours, and backup work as required.