Senior Case Manager

Hope Solutions•Pleasant Hill, CA

8d•Hybrid

About The Position

Hope Solutions, founded in 1991, is a non-profit agency dedicated to providing permanent housing and support services to homeless or at-risk families and individuals in Contra Costa County. Our mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals. We envision a world where everyone has a home and community support to live with dignity and reach their full potential. We are committed to inclusivity, excellence, integrity, respect, compassion, and humility. We are seeking passionate individuals to join our team and help make a difference in the lives of others.

Requirements

Knowledge of and belief in “Housing First” philosophy and strategies.
Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless clients with mental disabilities.
BA degree in social work or related field; equivalent experience will be considered.
Minimum of two years’ experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.
Bi-lingual in English/Spanish preferred.
Outstanding written and verbal communication skills.
Computer proficiency in the use of Microsoft and database applications.
Must have an operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work.
Must pass LiveScan screening and TB test.
Ability to climb stairs to make home visits to consumers in second or third-floor apartments.
Ability to accompany consumers on walks to local resources up to ½ mile.
Ability to work in a desk setting for up to 3 hours at a time for calls, research, and collaboration.
Ability to lift and carry objects weighing up to 25 pounds.
Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night.
Authorization to work in the USA without the need for sponsorship.

Nice To Haves

Knowledge of and commitment to concepts and issues tied to social justice and housing justice.
Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals.
Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.

Responsibilities

Provide home-based case management and supportive mental health services for formerly chronically homeless families with special needs.
Collaborate with the FISH Team and Property Management to conduct psychosocial, life skills, and financial assessments.
Develop and support the implementation of family service plans.
Facilitate linkage to community and mainstream resources to ensure stable housing and promote self-sufficiency.
Assist the Program Manager with hiring processes and training new staff on Standards of Practice, documentation, and data entry.
Provide shadowing opportunities for home visits and fieldwork, exposing new staff to various case management processes.
Train and assist staff with program-specific paperwork, contract liaison forms, and filing/documentation.
Maintain relationships with contract liaisons and referral sources, acting as a point of contact in the manager's absence.
Review, generate, and customize reports in HMIS/Apricot to support team work and monitor program outcomes.
Manage and track subsidy requests, preparing and submitting them for approval.
Participate in data and finance meetings to align on reporting and outcomes.
Provide ongoing support, guidance, and feedback to staff.
Serve as the point of contact when the manager is unavailable, ensuring communication with the director.
Attend community and external meetings on behalf of Hope Solutions, creating agendas, hosting discussions, and taking notes.
Maintain awareness of culturally diverse consumer populations and perform duties with cultural sensitivity.
Conduct comprehensive psychosocial, life skills, and financial assessments.
Develop and monitor progress on individual or family service plans with consumers.
Provide Case Management support, including budgeting, accessing benefits and services, and accompanying consumers to appointments.
Provide supportive mental health interventions, including crisis management.
Facilitate linkage to medical, mental health, addiction/recovery, financial, legal, and other community services.
Assist consumers in locating housing units and negotiating with landlords/property managers.
Collaborate with providers to address issues that may place consumers at risk for eviction.
Assist with consumer certification/verification paperwork.
Foster an environment that values unique experiences, cultures, and personal humility.
Professionally represent Hope Solutions in all circumstances.
Comply with legal/ethical guidelines for consumer confidentiality, HIPAA, consumer rights, and safety.
Comply with all local, state, and federal regulations and Hope Solutions policies.
Complete required administrative paperwork and reports in a timely and accurate manner.
Attend all required meetings.
Complete required personnel-related paperwork and expenditure reports.
Document all services provided in a timely manner.
Assist with data generation for reports and funding applications.
Perform other duties and responsibilities as assigned.
Be available for on-call, after-hours, and backup work as required.