Senior Case Manager

Phipps Neighborhoods•New York, NY

31d•$65,000 - $70,000

About The Position

The Senior Case Manager will provide comprehensive support to participants, focusing on their social service, behavioral health, and workforce development needs. This role involves conducting assessments, developing individualized service plans, providing ongoing coaching, and connecting participants with internal and external resources. The Senior Case Manager will also supervise and mentor other case managers and interns, lead team meetings, and ensure compliance with documentation and data management standards. Additionally, this position will play a key role in crisis intervention, risk management, and program development to enhance participant outcomes and program effectiveness.

Requirements

Master's Degree in Social Work (MSW) required.
Minimum of three (3) to five (5) years of experience in case management, workforce development, behavioral health, youth development, or related social service settings.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

LMSW preferred; licensure-eligible candidates will be considered.
Minimum of one (1) to two (2) years of supervisory, internship supervision, or leadership experience preferred.
Experience working with opportunity youth, justice-involved populations, and underserved communities strongly preferred.

Responsibilities

Conduct comprehensive biopsychosocial, vocational, and strengths-based assessments to determine participant eligibility, service needs, and employment readiness.
Complete intake interviews, enrollment documentation, assessments, consent forms, and required program paperwork.
Develop, implement, and monitor individualized service plans that identify participant goals, barriers, interventions, and measurable outcomes.
Maintain a caseload of participants with higher social service, behavioral health, and workforce development needs.
Provide ongoing individual coaching focused on employment readiness, career development, self-sufficiency, and personal growth.
Utilize trauma-informed and evidence-based approaches, including Motivational Interviewing, Strengths-Based Practice, Harm Reduction, and Solution-Focused interventions.
Conduct regular participant meetings to monitor attendance, engagement, internship performance, and progress toward goals.
Support participants in addressing barriers related to housing instability, financial hardship, transportation, childcare, mental health, substance use, legal involvement, and other social determinants of success.
Collaborate with interdisciplinary team members and partners to assess and identify resources needed to support participants' ability to achieve program completion.
Develop and facilitate workshops, support groups, and psychoeducational sessions related to workforce readiness, wellness, professional development, and life skills.
Connect participants to internal and external resources that support stability and long-term success.
Facilitate referrals and warm handoffs to community-based providers, including housing, healthcare, behavioral health, childcare, legal services, educational opportunities, public benefits, food assistance programs, and other social service needs.
Advocate on behalf of participants to ensure equitable access to services, supports, and opportunities.
Provide supervision, mentorship, coaching, and professional development to Case Managers and MSW interns.
Conduct individual and group supervision sessions focused on participant engagement, documentation quality, case management practice, and professional growth.
Lead case conferences and multidisciplinary team meetings to review participant progress and address complex cases.
Provide guidance regarding crisis intervention, de-escalation, mandated reporting, ethical decision-making, and participant safety concerns.
Support onboarding, training, and professional development activities for staff and interns.
Foster a culture of accountability, continuous learning, reflective practice, and participant-centered service delivery.
Model ethical practice, professional boundaries, effective communication, and collaborative leadership.
Ensure timely, accurate, and comprehensive documentation in all required databases and case management systems.
Monitor participant engagement, attendance, retention, completion, credential attainment, internship participation, and employment outcomes.
Prepare reports, participant success stories, case summaries, and outcome analyses as required.
Identify trends, service gaps, and barriers impacting participant success and recommend corrective actions.
Utilize data to inform service planning, program improvements, and strategic decision-making.
Collaborate with program leadership to implement strategies that improve participant outcomes and program performance.
Respond to participant crises involving mental health concerns, homelessness, domestic violence, substance use, community violence, or other emergencies.
Conduct risk assessments and safety planning when appropriate.
Coordinate crisis response services, referrals, and follow-up support while ensuring participant safety and continuity of care.
Collaborate with program leadership and external providers regarding high-risk situations and emergency interventions.
Maintain accurate documentation and reporting related to crisis incidents.
Identify emerging participant needs and recommend innovative service strategies and program enhancements.
Assist in the development of workshops, curricula, participant engagement initiatives, and retention strategies.
Participate in program planning, strategic initiatives, and cross-departmental projects.
Support the integration of social work best practices into workforce development programming.
Contribute to a client-centered culture that promotes equity, inclusion, wellness, and long-term success.