Senior Case Manager - Floater

Childrens Rescue Fund•New York, NY

8h•$55,000 - $65,000

About The Position

The Children's Rescue Fund's core purpose is to serve individuals and families experiencing homelessness with our critical services, empowering them to become independent. We support people on their journey to become self-sufficient, motivated, and productive in obtaining permanent housing. Our core purpose is to effectively assess, support and ensure sustainable permanent housing transition for individuals and families experiencing homelessness. Our aim is to protect the health and safety of our clients by partnering with community resources as part of a continuum of care to meet the individual and family's medical, educational, and employment needs. The Floating Senior Case Manager is directly responsible for the delivery of Case Management services to clients living at CRF’s Programs servicing families or single adults. The Senior Case Manager will work at different shelter locations to ensure continuity of Case Management services to clients at programs with gaps in Case Management staff.

Requirements

Bachelor’s degree in social work or a related discipline such as Sociology, Psychology, Counseling, Criminal Justice, or Human Services is required
At least 4 years of experience in social services, counseling, crisis intervention, mental health/substance use treatment, family services, preventive services, or housing services are desirable
Demonstrated knowledge of and proficiency in CARES
Demonstrated experience working in shelter setting with families and single adults.
Knowledge and ability to work effectively with a wide range of community-based providers
Working knowledge of Case Management theories and approaches
Knowledge of DHS/OTDA social service documentation policies and procedures
Experience facilitating groups for homeless adults, specialized knowledge of substance abuse issues and treatment, and family dynamics treatment experience is required
Must have incredible initiative, the ability to work well under pressure, and the ability to be flexible and work both independently and as part of a team to complete complex projects in a fast-paced environment
Excellent written and verbal communication skills
Strong critical thinking, analytical, and problem-solving skills
Exceptional organizational and time management abilities
Ability to prioritize multiple tasks and meet deadlines
Excellent oral, written, interpersonal communication skills
Demonstrated discretion in handling confidential information
High level of computer proficiency in Word, Excel, and the ability to learn new technologies and databases

Nice To Haves

Bilingual language ability is highly desirable.

Responsibilities

Providing Case Management Services to the clients during their program assignment.
Utilize DHS CARES system to complete all required forms, assessments, and case notes timely and accurately; review and update client information; as well as review accessible client information from Human Resource Administration, Administration for Children Services, Department of Probation, Department of Homeless Services, etc. to inform the service planning for the clients and ensure coordination of services.
Maintaining the client chart current and updated with all case notes and copies of required documentation.
Assess and identify the clients' needs, formulate appropriate plans of service, monitor and document progress of service plans and document all significant interactions with or on behalf of the clients to ensure the clear, effective delivery of service to families and individuals and the provision of high quality social services that are in compliance with the State, City and Agency regulations
Assist clients in accessing entitlements, public assistance, childcare, education, healthcare, mental and behavioral health services, employment related services, and housing resources
Collaborate with outreach teams to ensure coordination and consistency in service delivery of services to the clients
Provide advocacy and referral services to ensure clients obtain all required documentation to receive appropriate benefits, entitlements and services. Advocates on behalf of clients to ensure clients receive all benefits, entitlements and services
Collaborate with the interdisciplinary team to ensure a client-centered and holistic approach to addressing client’s barriers to services and overall needs in a timely fashion to ensure compliance with State, City, and Agency regulations
Provide appropriate individual counseling and crisis intervention services to families and individuals to help stabilize and minimize the negative impact of the family's or individual’s displacement
Conduct unit/room inspections as required by the Department of Homeless Services to ensure that individuals and families with children are living in a healthy and safe environment. Promoting crib safety and safe sleep practices for families with infants aged 0- 12 months old
Conduct wellness checks and monitors of high-risk clients are monitored to ensure that any issues discovered during the wellness check are immediately addressed
Lead workshops and groups and participates in meetings as requested
Prepares case summaries and must have knowledge of client issues and concerns and must be an active participant in case conferences and interdisciplinary team meetings.
Must be knowledgeable of interagency service providers to ensure clients receive the appropriate medical, psychiatric, etc., services needed within the community
Ensure adherence to CRF and DHS policies, reporting requirements, and confidentiality standards (including HIPAA)
Prepares and submits data and reports as required by CRF
Contributes to the overall success of the organization by performing all other duties and responsibilities as assigned by supervisor or designee, and being able to pivot with ever-changing priorities and newly added job-related responsibilities that arise based on business changes, needs, and demands.