Senior Card Operations Administrator

Western Alliance Bank•Phoenix, AZ

19d

About The Position

As a Senior Card Operations Administrator, you will be responsible for partnering with our Client Relationship Managers, Treasury Managers and Portfolio Managers when a new or existing client wants to add a premium Commercial Card program to their portfolio. You will also be responsible for deescalating issues or impacts to our customers within out treatment period to meet or exceed customer expectations of resolve. You will be a “Subject Matter Expert” when it comes to system parameters, functionalities, and capabilities to help support all new customer programs being built and utilized effectively. You may also be called upon delivering exceptional client servicing support during the implementation process directly. That would include but not limited to, online platform training, payment training, virtual card maintenance, reconciliation and reporting training and connection.

Requirements

Desired Education – bachelor’s degree (minimum - high school diploma)
Have at least 4+ years in Credit card or Debit card operations, servicing or support experience
Intermediate level knowledge of general banking operations; including Commercial Credit Card, Commercial Loans, Treasury Management and additional banking products and services
Intermediate level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Comfortable using Microsoft suite of applications
Experience working with CRM tools (ex. Salesforce, Microsoft365, etc.)
Intermediate experience working in a production environment using queues and workflows
Intermediate experience with either debit or credit cards
Strong written and verbal communication skills

Responsibilities

Partnering with Client Relationship Managers, Treasury Managers and Portfolio Managers for Commercial Card programs
De-escalating issues to meet customer expectations
Subject Matter Expert on system parameters, functionalities, and capabilities
Delivering client servicing support during the implementation process