Senior Card Operations Specialist

Together Credit Union•Saint Louis, MO

6d•Hybrid

About The Position

The Senior Card Operations Specialist helps manage relationships with members, vendors, and partners, ensuring that performance standards are met and contracts are adhered to. The role performs necessary maintenance and functions to support positive credit, debit, and online banking experiences. It assists the Manager, Card Services in monitoring credit and debit card portfolios, helps ensure seamless execution of card-related projects, and addresses operational challenges as needed. The position also helps manage day-to-day operations, optimizes processes and procedures to enhance workflow, improves service delivery, and supports compliance with regulatory standards. Additionally, the role is responsible for accounting entries of products as needed and explains and promotes all card products and services.

Requirements

An equivalent combination of education, training, and experience will be considered.
High school diploma or equivalent
3+ years of similar experience in a banking environment
2+ years of previous experience working with debit and credit card products

Nice To Haves

5+ years of related experience
2 + years of previous experience in project management

Responsibilities

Participates in card-related projects, and contributes insight during the coordination of new technologies with applicable internal departments as assigned by the Card Services Manager
Owns the accuracy and integrity of card portfolio data; reviews daily reporting and performs file maintenance to ensure accuracy of card portfolio data
Administers and governs user profile controls for debit/credit card systems and related programs, ensuring compliance and security standards
Maintains and updates departmental procedures to ensure accuracy, consistency, and alignment with current operational practices
Supports team development by assisting with card-related training sessions and contributing to training materials that strengthen team capability
Analyzes and improves card operations processes and workflows to drive efficiency, minimize risk, and enhance the member experience
Partners with the Card Services Manager with product and department audits to help address procedural errors, identify possible gaps, determine solutions, and provide responses
Generates and interprets monthly, quarterly, and annual reporting from the card system for leadership and internal stakeholders, management, providing actionable insights
Serves as a subject matter expert on core applications and card-related enhancements; actively offers feedback and recommendations
Oversees inventory management for plastic (card) stock and inserts, ensuring timely fulfillment and operational continuity
Delivers peer and specialized support on higher-complexity operational tasks to ensure continuity, accuracy, and effective resolution on complex member issues