CARD SERVICES SPECIALIST

SANDIA AREA FEDERAL CREDIT UNION•Albuquerque, NM

20d•Onsite

About The Position

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization. As a(n) Card Services Specialist at Sandia Area, you are responsible for delivering excellent service while maintaining personal accountability in your actions and behaviors. By prioritizing member satisfaction and operational efficiency, you directly contribute to the organization’s mission of strengthening financial well-being for our members and community. You are entrusted to uphold our values in every interaction, ensuring trust, accuracy, and a focus on service excellence. Reporting directly to the Card Services Manager, the Card Services Specialist I is responsible for providing service and resolution to members and Credit Union personnel regarding card maintenance and servicing, payment product knowledge, and card related policy/procedures.

Requirements

Expertise in customer relations and credit card maintenance with a requisite understanding of financial institution operations.
Basic level of analytical ability where problems are complex (i.e., transaction, loan problems).
Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment.
Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities.
Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment.
Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to perform essential functions, including the ability to lift up to 10 lbs. as needed.
HSD or GED
Two (2)year(s) of applicable experience required.
Financial institution experience required with progressive responsibilities in operations procedures.

Responsibilities

Transaction & Account Support Responsible for processing all ATM, debit, and credit card maintenance to include replacement and lost/stolen cards, PIN generation and requests, verifying/placing stop payments, automatic payments, authorized users, credit card statement research, travel notifications, etc.
Processes all requests for credit card promotions and campaigns including: balance transfer, credit line increase, pre-approval, etc.
Answers questions, performs research, and provides timely information to internal customers and members regarding card authorizations (types of transactions), account activity, product knowledge in the payment industry, blocks/restrictions, credit card account information such as: APR, payment, due date, rewards, etc.
Department Operational Support Researches and posts adjustments/exceptions (settlement reports), performs GL reconciliation to support Accounting.
Responsible for daily download of debit and credit card files to support various departments.
Acts as subject matter expert in card related systems to perform research and transactional actions such as credit card system, debit card systems for both PIN and signature transactions.
Provides back-up support to other members of the Card Services Team.
Reporting & Analytics Works control reports for ATM, debit, and credit cards, such as lost/stolen, credit balance, excessive payments, payment returns, etc.
Reviews reports related to ATM, debit, and credit cards through card processors, networks, and internal applications.
Demonstrate a strong commitment to upholding the organization’s mission, vision, and values in all interactions and responsibilities.
Represent the credit union with professionalism, integrity, and ethical conduct at all times.
Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines.
Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards.
Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union’s mission and service philosophy.
Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all interactions.
Maintain the confidentiality and security of information, records, and sensitive data, in compliance with credit union policies and regulatory requirements.
Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the organization.
Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices.
Willing to undergo background and credit checks as required by federal and state regulations.
Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations.