Card Services - Card Services Assistant Manager

Mission Fed•San Diego, CA

14h•$89,000 - $112,000

About The Position

Mission Federal Credit Union is looking for a Card Services Assistant Manager to help lead a high-performing team that supports our members across debit, credit, and ATM products. If you’re energized by operational excellence, coaching others, and improving processes that enhance the member experience, this role is a great opportunity to step into impactful leadership within a collaborative, mission-driven environment. If this sounds interesting to you, below are a few more details.

Requirements

Associate degree in Business Administration or related field (or equivalent experience).
5+ years of experience in financial institution or card operations; at least 2 years specifically in card services.
Strong project management, research, and problem‑solving abilities.
Excellent communication skills—professional, clear, and member-focused.
Ability to work independently and collaboratively in a fast-paced environment with shifting priorities.
Experience with Microsoft Office Suite, Symitar, First Data, STAR Station, Adobe Acrobat, and other relevant systems.

Nice To Haves

Leadership experience providing mentoring, training, or guidance to team members is highly preferred.

Responsibilities

Support daily department operations—ensuring coverage, workflow, and timely task completion.
Serve as first-level and escalated support for complex member inquiries across debit, credit, and ATM products.
Maintain staffing continuity by reviewing attendance, approving timecards, and managing backup assignments.
Oversee daily settlement and balancing for ATM, debit, and credit card transactions, including GL accuracy and card inventory certifications.
Support ATM operations and dispute resolution, including Regulation E claims and compliance with Mastercard, STAR, and CO‑OP requirements.
Develop and maintain procedures, job aids, and documentation, identifying opportunities for process improvements.
Represent Card Services in cross-functional projects, offering operational insights and supporting implementation work.
Analyze operational metrics and support quarterly certifications for STAR, Maestro, and other networks.
Coach and mentor team members, strengthening problem-solving skills, service quality, and procedural adherence.
Support the MasterCard Purchasing Card program, including training and client support.
Ensure compliance with Mission Fed, security, and federal regulations, including BSA requirements.