Card Services Specialist

Stock Yards Bank & Trust • Louisville, KY

7d • Onsite

About The Position

Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets.
Job Title: Card Services Specialist I
FLSA Status: Non-Exempt
Department: Card Services
Hours of Operation: 40 Hours per Week
General Job Summary:
Provide clerical processing and customer service support for cards.
Organizational Duties and Responsibilities:
Support the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
Support all functions that maintain compliance with regulatory agencies.

Requirements

• Education: High School diploma or GED
• Experience: 1 year of banking experience preferred
• Ability to communicate complicated ideas simply - in writing or verbally
• Proficient problem-solving skills
• Maintains appropriate risk exposure for Bank
• Working knowledge of Excel, Outlook, and Word
• Self-motivated, dependable, detail-oriented, and eagerness to learn
• Operational knowledge of cards and software associated with production and maintenance of them

Responsibilities

• Answer incoming phone calls from internal and external clients
• Monitor email inboxes, respond to requests via Outlook and phone
• Setup new accounts, perform maintenance, produce and mail plastics - utilizing software and equipment for instant issuance of cards
• Maintain and monitor card stock
• Process credit card payments
• Balance and reconcile General Ledger accounts
• Audit fraud disputes and track Bank losses
• Research and analyze card functionality for clients – address concerns and articulate issues/solutions
• Maintain procedural updates related to Cards (as needed)
• Special projects as required

Benefits

• 401(K) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer/Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Flexible Savings Accounts
• Health Savings Accounts
• Bank paid Life/AD&D insurance
• Voluntary Life/AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED